Philippine government entities are struggling to improve services to catch up with the demands of the contemporary times which is to embed technology. One case is the potential work output of a cloud-powered productivity platform that is beneficial for State Universities and Colleges (SUCs) to advance the process of their government services. This study analyzed the feasibility and applicability of a central repository system (CRS) using a platform, Microsoft 365, of the Mariano Marcos State University (MMSU), Philippines, to enhance knowledge and improve management practices to attain efficient, effective, and dynamic public services. The paper used descriptive research design with a particular context in educational institutes to assess employee awareness, current knowledge of product management, and user perceptions of a central repository. The paper uncovered that some of the employees demonstrated familiarity with Microsoft Office 365 and MS One Drive. However, several university units had best practices in knowledge product management. The challenge then is the optimization of an educational matrix with a full understanding of the platform, login issues, and consistency of data management. Further, integrating Microsoft SharePoint’s advanced features for knowledge management and document collaboration, leveraging pre-built templates, enhanced search capabilities, and robust workflow management will create a well-organized, user-friendly, and collaborative CRS that will augment knowledge management and support the university’s core functions.
Cite this paper
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