In this project, assessment of food service quality of two
restaurants in Lagos was carried out. The study assessed quality of food served in Chicken Republic compared with Mega Chicken.
Three hundred (300) copies of questionnaires were administered to the customers
in Chicken Republic Restaurant while two hundred (200) copies questionnaires were administered to the
customer in Mega Chicken Restaurant. In order to analyze the data, simple percentage
method was adopted in which the respondents responded to variables like,
quality of services, quality of food, healthy food, price and value and condition of environment as factors that determine their patronage. The result
of the study showed that the customers prefer Mega Chicken. It also showed that
there is a relationship between the customers’ satisfaction and customer
patronage in a choice of restaurant. The result of the project could be of use
to the intending restaurants’ operators to understand the trend and
determinants of customers’ patronage. Recommendation is made that restaurant’s operation should intensify effort for
training and retraining of the staff on customer delight.
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