%0 Journal Article
%T Assessment of Food Service Quality of Chicken Republic and Mega Chicken Restaurants, Lagos, Nigeria
%A C. J. Akunne
%A P. O. Adeniji
%J Food and Nutrition Sciences
%P 602-613
%@ 2157-9458
%D 2021
%I Scientific Research Publishing
%R 10.4236/fns.2021.126045
%X In this project, </span><span style=\"font-family:Verdana;\">assessment</span><span style=\"font-family:Verdana;\"> of </span><span style=\"font-family:Verdana;\">food service</span><span style=\"font-family:Verdana;\"> quality of two
restaurants in Lagos was carried out. The study assessed </span><span style=\"font-family:Verdana;\">quality</span><span style=\"font-family:Verdana;\"> of food served in </span><span style=\"font-family:Verdana;\">Chicken</span><span style=\"font-family:Verdana;\"> Republic compared with Mega Chicken.
Three hundred (300) copies of questionnaires were administered to the customers
in Chicken Republic Restaurant while two hundred (200) copies </span><span style=\"font-family:Verdana;\">questionnaires</span><span style=\"font-family:Verdana;\"> were administered to the
customer in Mega Chicken Restaurant. </span><span style=\"font-family:Verdana;\">In order to</span><span style=\"font-family:Verdana;\"> analyze the data, </span><span style=\"font-family:Verdana;\">simple</span><span style=\"font-family:Verdana;\"> percentage
method was adopted in which the respondents responded to variables like,
quality of services, quality of food, healthy food, price and value </span><span style=\"font-family:Verdana;\">and</span><span style=\"font-family:Verdana;\"> condition of </span><span style=\"font-family:Verdana;\">environment</span><span style=\"font-family:Verdana;\"> as factors that determine their patronage. The result
of the study showed that the customers prefer Mega Chicken. It also showed that
there is a relationship between the customers¡¯ satisfaction and customer
patronage in a choice of restaurant. The result of the project could be of use
to the intending </span><span style=\"font-family:Verdana;\">restaurants</span></span><span style=\"font-family:Verdana;\">¡¯</span><span style=\"font-family:&quot;\"><span style=\"font-family:Verdana;\"> operators to understand the trend and
determinants of customers¡¯ patronage. </span><span style=\"font-family:Verdana;\">Recommendation</span><span style=\"font-family:Verdana;\"> is made that restaurant</span></span><span style=\"font-family:Verdana;\">¡¯</span><span style=\"font-family:Verdana;\">s operation should intensify effort for
training and retraining of the staff on customer delight.
%K Food Quality
%K Food Service
%K Mega Chicken
%K Customer Service
%K Chicken Republic
%U http://www.scirp.org/journal/PaperInformation.aspx?PaperID=110194