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Journal of Service Science and Management

ISSN Print: 1940-9893

ISSN Online: 1940-9907

Website: http://www.scirp.org/journal/jssm

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The Role of Robotics in Mitigating Unknown-Unknown Risks: Case of COVID-19

Mounir El Khatib, Hamda Al Falasi, Maryam Al Moosawi, Sara Bin Shafi

The Roles of Gratitude and Guilt on Customer Satisfaction in Perceptions of Service Failure and Recovery

Lishan Su, Sekar Raju, Russell N. Laczniak

Does Trading Activity of China’s A-Share Improve after the Inclusion of China’s A-Share in the MSCI Index?

Hongbin Deng

The Temporal Dimension of Shopping Behavior

Jacob Hornik

Research Status of Job Satisfaction of Medical Staff and its Influencing Factors

Zhixiang Chen, Baiyi Wang, Yu Lin, Changwang Luo, Fei Li, Shengshi Lu, Juncheng Guo

The Logistics of Online Clothing Returns in Sweden and How to Reduce its Environmental Impact

Sharon Cullinane, Kevin Cullinane

Evaluation of a Digital Library: An Experimental Study

Jamilah A. Alokluk, Aisha Al-Amri

Optimizing Blockchains Structures Based on Entropy and TOPSIS Model

Parisa Sabbagh

An Empirical Study on the Effect of Tourism Marketing and Communication: Taking OCT Cultural Tourism Festival as an Example

Dongjie Li, Jiaxi Chen, Mu Zhang

A Research on the Contradiction between Private and Public Pension Industries in China—Take Chongqing as an Example

Hong Hui, Haiyan Sun

A Conceptual Model That Identifies Mathematical Models and Lean Techniques for Problem-Solving at the Different Decision-Making Levels of Service Companies

Zaida E. Alarcón Bernal, Ricardo Aceves García, Arturo Fuentes Zenón

Strong Governance, Trusted Leadership and Clear Communication: A Descriptive Narrative of an Australian Public Hospital Response to COVID-19

Katherine Maka, Graeme Loy, Amanda Green, Tiffany Sly, Abbey Roach

Top Managerial Oversea Social Capital, Firm Network Position and Innovation: The Mediating Effect of Prestige and Power from Firm Network Position

Tian Wang

How Firm Heterogeneity Affects OFDI Domestic Performance?

Xue Wang, Liyan Liu

The Role of New Technologies in Value Co-Creation Processes: Healthcare Management and the National Health System as a System of Services

Armando Masucci, Antonietta Megaro, Carlo Alessandro Sirianni

Analysis on Risk Factors of BIM Application in Construction Project Operation and Maintenance Phase

Chenglong Yang, Liang Mao

A Cross Sectional, Mixed-Method Cohort Study Evaluating the Implementation of Leading Better Value Care Initiatives

Josephine Sau Fan Chow, Alan McDougall, Jacqueline Ramirez, Michael Kernohan, Nutan Maurya, Rohan Rajaratnam, Sonia Marshall, Sue Colley, Friedbert Kohler

A Multi-Thread Auto-Negotiation Method for Value Conflict Resolution in Transboundary Service Design

Weidong Liu, Chao Ma, Zhiying Tu, Xiaofei Xu, Zhongjie Wang

Cultural Differences between Asians and Non-Asians affect Buying Attitudes and Purchasing Behaviours towards Green Tourism Products

Suk Ha Grace Chan, Ka Yin Chau

The Experiential Strategy to Behavior Change for New Services: Case Study of Uber in Taiwan

Shun-Nung Huang, Wei-Tien Hung, Chia-Han Yang

Commercialization Suitability Evaluation of Historical and Cultural Blocks in Beijing, China

Jiayao Zhao, Sarana Photchanachan

Tradability of Services: The Role of Identity Maintenance

Peter Zweifel

Influence of Three Dimensions of Intellectual Capital on Relationship Performance of University Lecturers: A Case of Universities in Henan Province, China

Bin Zhang, Wasin Phromphitakkul

Development of Answer Validation System Using Responders’ Attributes and Crowd Ranking

Mercy Adebisi, Bolanle Ojokoh, Tolulope Adebayo, Akintoba Akinwonmi, Fatai Sunmola

Relationship between the Right to Adequate Housing and Urban Policies (Particularly Planning and Land-Use Planning Policies) in Portugal

Fernanda Paula Oliveira

Research on the Behavior of College Students’ Online Tourism Booking Based on TAM

Xiaoru Chen, Zhou Li

How to Mitigate the Harm of Abusive Supervision to Employee’s Innovative Behaviors: The Role of Employee’s Proactive Personality and Supervisor’s Performance Goal Orientation

Jiarong She

Construction Model Generation Based on DEMO: Case Study of Telecommunication Industry in Indonesia

Novandra Rhezza Pratama, Junichi Iijima

Coupling Coordinative Degree Analysis of Cultural and Creative Industry and Tourism Industry under the Background of Cultural and Tourism Integration

Chunfeng Li, Peng Ju

A Review of Online Product Reviews

Huifen Wang, Yang Wang

Analysis of the Mechanism of Foreign Trade Affecting Energy Consumption: Based on Chinese City Data

Chaohua Ma

Research on the Origin-Finding Travel of South Fujian—Based on the RMP Analysis Model

Yi Liang, Yanlai Yang

Determinants of Good Governance for Public Management in Cambodia

Phay Som

Literature Review of Executive Compensation

Xiaodong Li

Rituals in Service: A Literature Review

Qian Liu, Haiying Wei

Influence of Factors on the Adoption and Use of ICT-Based eHealth Technology by Urban Corporate People

Masuda Begum Sampa, Md. Nazmul Hossain, Md. Rakibul Hoque, Rafiqul Islam, Fumihiko Yokota, Mariko Nishikitani, Akira Fukuda, Ashir Ahmed

Implementation of Sustainability Practices in the Hospitality Industry

Daniel E. Meeroff, P. D. Scarlatos, Frederick Bloetscher, Lanette Sobel

Layoffs and Downsizing Implications for the Leadership Role of Human Resources

Bahaudin G. Mujtaba, Tipakorn Senathip

Contract Manufacturer’s Encroachment Strategy Considering Advertising Effort

Jing Shi

Municipal Bonds as Leverage for Negotiation and Improving Operational Efficiency

Suzy Shrem Cohen, Rami Yosef

Analysis on the Differences of Health Resources Allocation in Undeveloped Areas of Chongqing, China: A Cross-Sectional Study

Jian Zhang, Jinlong Cai, Zhongchen He, Chuan Pu, Guizhong Tang

It Makes Me Laugh: “What Makes Elderly Arab Women of the Acre Elderly Club Laugh?”

Janan Faraj Falah

From Batch & Queue to Industry 4.0-Type Manufacturing Systems: A Taxonomy of Alternative Production Models

Bruno G. Rüttimann, Martin T. St？ckli

Study on the Professional Nursing System of Regional Rehabilitation and Rehabilitation in International Tourist Island

Chenyun Xu, Chunru Wang, Duoyu Wu, Min Guo

A Strategy of Smart Library Construction in the Future

Duyi He

Research on the Relationship between Novelty-Centered Business Model Innovation and Competitive Advantages of Sports Tourism—Based on the Empirical Analysis of Guizhou Province, China

Xinghua Xu, Chunyu Yang, Juan Ren

An Empirical Analysis about Optimal Scale of China’s Foreign Exchange Reserves

Tingting Cheng, Jiajie Zhu

On the Development of Intangible Cultural Heritage Souvenir Based on the Perception of Tourists

Haiying Liu, Fuli Han, Jingyi Wang

Agency Costs in Family Business: A Review

Shuran Li, Xiaode Zuo

Value Co-Creation in Service Recovery: A Combination of Systematic Literature Review and Meta-Analytic Research

Mo Zhang, Shan Jin

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