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Journal of Service Science and Management

ISSN Print: 1940-9893

ISSN Online: 1940-9907

Website: http://www.scirp.org/journal/jssm

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Practice & SWOT Analysis of Drop-and-Pull Transportation Mode in Ningbo City

Yi Han, Hexin Lyu, Pengfei Pan, Guoyong Dai, Shuting Bi, Liyan Wang

Evaluating the Impact of Storytelling Ads on Consumer Purchase Intention

Sujata Joshi, Menachem Domb, Barshekee Chanda, Amit Bais

Assessing the Perceptions and Preferences between Online and In-Person Classroom Learning among University Students in Rwanda

Gloria Nishimwe, Sam Kamali, Eden Gatesi, Rex Wong

Effect of Payments System Innovations on the Financial Performance of Commercial Banks in Nigeria

Zayyanu Mohammed, Umar Abbas Ibrahim, Taiwo Adewale Muritala

Integrated Supply Chain Performance Measurement Model for the Manufacturing Industry

Ferdoush Saleheen, Md. Mamun Habib

An Examination of Very Low Efficiency Scores in Data Envelopment Analysis in the Pension Funds Industry

Maryam Badrizadeh, Joseph C. Paradi

The Relationship between Big Data and Decision Making. A Systematic Literature Review

Carlo Torre, Gianluca Maria Guazzo, Vilma ？ekani, Vincenzo Bacco

Urban Culture and City Brand: A Study on Food Experience

Mu Zhang, Luyao Wang, Jiayun Zhou, Rob Law

Exploring the Impact of Entrepreneurship Education for Service Start-Ups: Perspective from the Experiential Learning Theory

Shun-Nung Huang, Chia-Han Yang

Service Plan Brief for Establishment of Wellness Centers for Providing Coaching and Physical and Mental Services

Benjamin Picciano, Andrea Vizcaino

Evaluation of the Elements of Ageing-Friendly Service Level for the Smart Construction of Major Hub Airports in China

Xiaoyang Guo, Ruiling Han, Zongzhe Li, Xiang Zhou

Motivation in Sharing Economy-Based Service Triads: Operations of a Ride-Sharing Company

Githii Michael Wainaina, Hellen Mutogoh

Information-Intensive Operations-Based Service Process Classification

Githii Michael Wainaina

Insights from Architectural Elements of a Service Transformation Process— A Literature Review

Githii Michael Wainaina

Quality Management, Customer Inputs and Operational Complexity in Knowledge-Based Service Operations

Nanyama Inyo, Wainaina Githii

How Can Collaborative Work and Collaborative Systems Drive Operational Excellence in Project Management?

Mounir El Khatib, Amna Kherbash, Aysha Al Qassimi, Kaltham Al Mheiri

Research on Equity in the Development of Tourism in Poor Mountainous Areas

Hong Hui, Hong Li

Understanding the Agile Approach: A Grounded Theory of How Empower Team Members and Stakeholders Case Study: Petroleum Corporate in Tunisia

Chiraz Rouissi

A Model for Minimizing the Cost of Distributing Metallic Coins in Mexico

Mariana Gómez-Vargas, Aida Huerta-Barrientos

Financial Supply Chain Management Practices and Operational Performance in the Low-Cost Airline Firms in Kenya

Emily Askah, Ombati Ogoro Thomas

Impact of Capital Market Performance on Economic Growth in Developing Nations: A Qualitative Approach

Umar Bello, Umaru Zubairu, Umar Abbas Ibrahim

Salient Features of a Robust Real Estate Property Management System

Thomas O. Ombati

The Use of Block Chain in the Informal Distributed Manufacturing Industry in Kenya

Wahome E. Wangui, Thomas Ogoro Ombati, Robert Oboko

Evaluating the Management of Public Private Partnerships for the Provision of Affordable Housing in Nigeria

Abel Eseoghene Owotemu, Cross Ogohi Daniel, Hadiza Saidu Abubakar

Airline Service Quality: A Variance Assessment Method Based on Complaint Statistics

Lingling Li, Yafang Wu, Ruiling Han, Chunhui Li

Total Quality Management in Private and Public Sectors in Bahrain: An Exploratory Study

Masooma Salman

Effect of External Debt Service on Economic Growth in Nigeria

Abiodun Akanbi, Uche Joe Uwaleke, Umar Abbas Ibrahim

Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania

Liliane Pasape

The Role of Robotics in Mitigating Unknown-Unknown Risks: Case of COVID-19

Mounir El Khatib, Hamda Al Falasi, Maryam Al Moosawi, Sara Bin Shafi

The Roles of Gratitude and Guilt on Customer Satisfaction in Perceptions of Service Failure and Recovery

Lishan Su, Sekar Raju, Russell N. Laczniak

Does Trading Activity of China’s A-Share Improve after the Inclusion of China’s A-Share in the MSCI Index?

Hongbin Deng

The Temporal Dimension of Shopping Behavior

Jacob Hornik

Research Status of Job Satisfaction of Medical Staff and its Influencing Factors

Zhixiang Chen, Baiyi Wang, Yu Lin, Changwang Luo, Fei Li, Shengshi Lu, Juncheng Guo

The Logistics of Online Clothing Returns in Sweden and How to Reduce its Environmental Impact

Sharon Cullinane, Kevin Cullinane

Evaluation of a Digital Library: An Experimental Study

Jamilah A. Alokluk, Aisha Al-Amri

Optimizing Blockchains Structures Based on Entropy and TOPSIS Model

Parisa Sabbagh

An Empirical Study on the Effect of Tourism Marketing and Communication: Taking OCT Cultural Tourism Festival as an Example

Dongjie Li, Jiaxi Chen, Mu Zhang

A Research on the Contradiction between Private and Public Pension Industries in China—Take Chongqing as an Example

Hong Hui, Haiyan Sun

A Conceptual Model That Identifies Mathematical Models and Lean Techniques for Problem-Solving at the Different Decision-Making Levels of Service Companies

Zaida E. Alarcón Bernal, Ricardo Aceves García, Arturo Fuentes Zenón

Strong Governance, Trusted Leadership and Clear Communication: A Descriptive Narrative of an Australian Public Hospital Response to COVID-19

Katherine Maka, Graeme Loy, Amanda Green, Tiffany Sly, Abbey Roach

Top Managerial Oversea Social Capital, Firm Network Position and Innovation: The Mediating Effect of Prestige and Power from Firm Network Position

Tian Wang

How Firm Heterogeneity Affects OFDI Domestic Performance?

Xue Wang, Liyan Liu

The Role of New Technologies in Value Co-Creation Processes: Healthcare Management and the National Health System as a System of Services

Armando Masucci, Antonietta Megaro, Carlo Alessandro Sirianni

Analysis on Risk Factors of BIM Application in Construction Project Operation and Maintenance Phase

Chenglong Yang, Liang Mao

A Cross Sectional, Mixed-Method Cohort Study Evaluating the Implementation of Leading Better Value Care Initiatives

Josephine Sau Fan Chow, Alan McDougall, Jacqueline Ramirez, Michael Kernohan, Nutan Maurya, Rohan Rajaratnam, Sonia Marshall, Sue Colley, Friedbert Kohler

A Multi-Thread Auto-Negotiation Method for Value Conflict Resolution in Transboundary Service Design

Weidong Liu, Chao Ma, Zhiying Tu, Xiaofei Xu, Zhongjie Wang

Cultural Differences between Asians and Non-Asians affect Buying Attitudes and Purchasing Behaviours towards Green Tourism Products

Suk Ha Grace Chan, Ka Yin Chau

The Experiential Strategy to Behavior Change for New Services: Case Study of Uber in Taiwan

Shun-Nung Huang, Wei-Tien Hung, Chia-Han Yang

Commercialization Suitability Evaluation of Historical and Cultural Blocks in Beijing, China

Jiayao Zhao, Sarana Photchanachan

Tradability of Services: The Role of Identity Maintenance

Peter Zweifel

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