全部 标题 作者
关键词 摘要

OALib Journal期刊
ISSN: 2333-9721
费用：99美元
投递稿件

查看量下载量

Exploring Information Technology’s Adoption in Restaurants

DOI: 10.4236/oalib.1106470, PP. 1-17

Subject Areas: Information Technologies

Keywords: Information Technology Trends, Full-Service Chain Restaurants, Full-Service Independent Restaurants, Entrepreneurship, Technology Leadership

Full-Text   Cite this paper   Add to My Lib

Abstract

The purpose of the paper is to explore and compare the current use of information technology-related advances in chain and independent full-service restaurants, the factors that motivate managers of these types of restaurants to decide whether or not to implement such technology, and how these managers perceive the impact of technology on the firm. A case study analysis involving four northern Taiwan full-service restaurants was conducted to examine the framework of full-service restaurants to implement new technology. Propositions are developed that purport the information technology adoption and implementation characteristics of full-service restaurant firms while elucidating the distinctiveness between chain and independent firms.

 Cite this paper

Ko, C. (2020). Exploring Information Technology’s Adoption in Restaurants. Open Access Library Journal, 7, e6470. doi: http://dx.doi.org/10.4236/oalib.1106470.

References

[1]  Siguaw, J.A., Enz, C.A. and Namasivayam, K. (2000) Adoption of Information Technology in US Hotels Strategically Driven Objectives. Journal of Travel Research, 39, 192-201. https://doi.org/10.1177/004728750003900209
[2]  Buhalis, D. and Main, H. (1998) Information Technology in Peripheral Small and Medium Hospitality Enterprises: Strategic Analysis and Critical Factors. International Journal of Contemporary Hospitality Management, 10, 198-202. https://doi.org/10.1108/09596119810227811
[3]  Hayes, J. (2002) Industry Execs: Best Customer Feedback info Is “Real” Thing. Nation’s Restaurant News, 18 March 2002, 36(11).
[4]  Devaraj, S. and Kohli, R., (2003) Performance Impacts of Information Technology: Is Actual Usage the Missing Link? Management Science, 49, 273-289. https://doi.org/10.1287/mnsc.49.3.273.12736
[5]  Ansel, D. and Dyer, C. (1999) A Framework for Restaurant Information Technology. Cornell Hotel and Restaurant Administration Quarterly, 40, 74-84. https://doi.org/10.1177/001088049904000322
[6]  Liddle, A.J. (2002) NRA Tech Poll Bolsters Think-Tank’s 2010 Forecast. Nation’s Restaurant News, 26 November 2002, 36(47).
[7]  Liddle, A.J. (1999) Customer Satisfaction: Technology. Nation’s Restaurant News, 13 September 1999, 33(37).
[8]  Frumkin, P. (2002) Operators Turn to Technology to Feed Customer-Service Demands. Nation’s Restaurant News, 25 November 2002, 36(47).
[9]  Ruggless, R. (2003) Industry Execs, Educators Seek Ways to Boost Customer Counts. Nation’s Restaurant News, 15 December 2003, 37(50).
[10]  Liddle, A.J. (2003) Using Web for Discounting Clicks with Digital Diners. Nation’s Restaurant News, May 2003.
[11]  Prewitt, M. (2003) Wireless Technology Is the Formula for Better Customer Service. Nation’s Restaurant News, November 2003.
[12]  Berry, L. (2001) Improve Service by Acting Small. Managing Service Quality, 11, 75-79. https://doi.org/10.1108/09604520110387446
[13]  Liddle, A.J. (2001) Walking the Point-of-Sale Tightrope Protected by Unconventional Net. Nation’s Restaurant News, 26 February 2001, 35(9).
[14]  Nation’s Restaurant News (2003) Red Robin Tackles Food, Labor Costs. Nation’s Restaurant News, October 2003.
[15]  Yin, R. (1994) Case Study Research: Design and Methods. 2nd Edition, Sage Publications, Thousand Oaks.
[16]  Koys, D. (2003) How the Achievement of Human-Resources Goals Drives Restaurant Performance. Cornell Hotel and Restaurant Administration Quarterly, 44, No. 1.
[17]  Blair, A. (2003) Equipment Learns Common Data Language. Nation’s Restaurant News, 37(43), 14.
[18]  Darke, P., Shanks, G. and Broadbent, M. (1998) Successfully Completing Case Study Research: Combining Rigour, Relevance and Pragmatism. Information Systems Journal, 8, 273-289. https://doi.org/10.1046/j.1365-2575.1998.00040.x
[19]  Benbasat, I., Goldstein, D.K. and Mead, M. (1987) The Case Research Strategy in Studies of Information Systems. MIS Quarterly, 23, 369-391. https://doi.org/10.2307/248684
[20]  (1986) Webster’s New World Dictionary. 2nd College Edition, Prentice-Hall press, Englewood Cliffs, 467.
[21]  Hamel, G. (2001) Bringing Silicon Valley Inside, Crafting and Executing Strategy. 12th Edition, McGraw-Hill Publications, New York, 606-608.
[22]  Kimes, S. and Thompson, G. (2004) Restaurant Revenue Management at Chevys: Determining the Best Table Mix. Decision Sciences, 35, 371-392. https://doi.org/10.1111/j.0011-7315.2004.02531.x
[23]  Susskind, A., Reynolds, D. and Tsuchiya, E. (2004) An Evaluation of Guests’ Preferred Incentives to Shift Time-Variable Demand in Restaurants. Cornell Hotel and Restaurant Administration Quarterly, 45, 68-84. https://doi.org/10.1177/0010880403260108

Full-Text


comments powered by Disqus

Contact Us

service@oalib.com

QQ:3279437679

WhatsApp +8615387084133

WeChat 1538708413




©2008-2020 OALib, Inc | Public user content licensed CC-BY 4.0 unless otherwise specified. OALib ISSN Online: 2333-9721 OALib ISSN Print: 2333-9705