This paper explores the common work stress in a
sample of Taiwanese managers and
employees. It investigates the differences and frequency of work stress by
individual characteristics such as job level, gender and marital status. The
researcher distributed a self-administered questionnaire to a sample of N = 140 managers and N = 400 front-line
employees at 20 Taiwanese five-star hotels. The results revealed that role
conflict, role ambiguity and workload were the most common stressors for
managers and employees. In addition, hotel managers experienced significantly
more stress than front-line employees did. Female employees indicated
significantly more stress than did their male counterparts. Some implications
for practice are discussed such as recruiting employees who can function
optimally even in stressful situations, which would help lower costs.
Cite this paper
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