企业信息化与智能化融合发展的研究——以京东物流为例
Research on the Integration of Enterprise Informatization and Intelligent Development—A Case Study of JD Logistics

信息技术迅猛发展，企业信息化与智能化融合成为推动企业转型升级的核心动力。本研究以京东物流为案例，综合运用文献研究法与案例分析法展开探究。京东物流的信息化历经启蒙探索、局部数字化、全面贯通与协同、深度集成与拓展四个阶段，成功实现向智能化的跨越。在智能化实践中，智能仓储、运输、配送及客服售后等方面成果突出，有效提升运营效率、降低成本、优化服务。其融合路径在技术层面，多种前沿技术深度嵌入；业务上实现各环节智能化升级；产业生态方面推动多方协同发展。京东物流的实践为物流行业发展提供了重要借鉴，但随着技术和市场变化，仍需在新兴技术应用、全球市场拓展等方面持续努力，以更好地应对挑战、把握机遇。
The rapid development of information technology has made the integration of enterprise informatization and intelligence the core driving force for the transformation and upgrading of enterprises. The study takes JD Logistics as a case study and applies a combination of literature research method and case analysis method to carry out research. The informatization of JD Logistics has gone four stages: enlightenment and exploration, partial digitization, comprehensive integration and coordination, and deep integration and expansion, successfully realizing the transformation to intelligence. In the practice of intelligence, Logistics has made remarkable achievements in intelligent warehousing, transportation, distribution, and customer service after-sales, effectively improving operational efficiency, reducing costs, and optimizing services. integration path includes deep embedding of various cutting-edge technologies at the technical level, intelligent upgrading of each link in business, and promoting multi-party collaborative development in the industrial ecology. The practice of JD Logistics provides important references for the development of the logistics industry. However, with the changes in technology and market, it is still necessary to continue efforts in the application emerging technologies and the expansion of the global market to better respond to challenges and seize opportunities.