电商平台线上纠纷解决机制研究
Research on Online Dispute Resolution Mechanism of E-Commerce Platforms

在“互联网+”的时代背景下，电商纠纷激增给传统纠纷解决机制带来了新的挑战，如何妥善化解电商纠纷是当前亟待解决的难题。我国各大电商平台、司法机关及仲裁机构也纷纷开始探索具有中国特色的纠纷在线解决方式，并初步形成了多类型的线上纠纷解决布局。但我国线上纠纷解决机制实践中存在缺乏监管、纠纷处理结果执行难等问题。因此，应通过完善立法、强化监督、完善纠纷在线解决机制的配套执行措施等方式，推动电子商务纠纷的有效化解。
In the era of “Internet+”, the surge of e-commerce disputes has brought new challenges to the traditional dispute resolution mechanism, and how to properly resolve e-commerce disputes is a difficult problem to be solved. China’s major e-commerce platforms, judicial organs and arbitration institutions have also begun to explore online dispute resolution methods with Chinese characteristics, and have initially formed a multi-type online dispute resolution layout. However, there are some problems in the practice of online dispute resolution mechanisms in China, such as lack of supervision, and difficult implementation of dispute settlement results. Therefore, the effective resolution of e-commerce disputes should be promoted by improving legislation, strengthening supervision, and improving the supporting implementation measures of the online dispute resolution mechanism.