This study investigates the challenges faced by pre-service and in-service flight attendants, as well as Aviation English trainers, in the teaching, learning, and application of Aviation English within China’s aviation industry. Aviation English, standardized by the International Civil Aviation Organization (ICAO) (n.d.), plays a critical role in ensuring safety, clear communication, and operational efficiency in aviation. However, flight attendants often struggle with technical vocabulary acquisition, accent comprehension, and high-stress communication, while trainers face challenges in curriculum adaptation, student engagement, and instructional time constraints. Utilizing semi-structured interviews and focus group discussions, this study gathers qualitative insights from experienced Aviation English trainers and flight attendants across top aviation universities and international airlines. Findings reveal that flight attendants face linguistic and cognitive barriers, particularly in emergency communication, intercultural adaptation, and multitasking while using English. Meanwhile, Aviation English trainers highlight the need for improved scenario-based learning, differentiated instruction for mixed-ability students, and more engaging pedagogical approaches. The study underscores the necessity of structured training programs, continuous professional development, and innovative teaching strategies to enhance communicative competence in Aviation English. Addressing these challenges will ensure greater flight safety, improved passenger service, and enhanced global aviation standards.
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