|
E-Commerce Letters 2024
苗药产品消费者购买意愿影响因素研究
|
Abstract:
中国作为统一的多民族国家,在长期历史发展过程中,苗族、藏族等少数民族探索总结了独具特色、疗效显著的民族医药。如今,消费者对“免疫力”概念的理解不断深入,苗药相关产品受到消费者追捧,但已有研究关于消费者对苗药产品购买现象关注不够,滞后于实践发展。本文基于已有研究结论,探讨苗药产品价格、质量安全性、原产地形象、参考群体、健康意识、感知价值与消费者购买意愿的关系。通过对295名苗药产品消费者的问卷调查,结果发现:1) 价格、质量安全性、原产地形象、参考群体、健康意识正向影响感知价值;2) 感知价值正向影响消费者购买意愿;3) 感知价值在价格、质量安全性、原产地形象、参考群体、健康意识与消费者购买意愿的关系中起到传导作用。研究结论为政府与苗药企业提供对策建议与营销启示。
As an integral multi-ethnic nation, China’s ethnic minorities, notably the Miao and Tibetan populations, have cultivated distinct and efficacious ethnic medicinal systems through their protracted historical evolution. Nowadays, there has been a profound enhancement in consumers’ comprehension of the construct of “immunity,” leading to a heightened demand for products associated with Hmong (alternatively referred to as Miao) medicine. However, existing research endeavors examining the phenomenon of consumer procurement of Hmong medicine remain inadequate, lagging behind the rapid pace of practical developments. Drawing upon the insights garnered from prior studies, this research paper delves into the intricate interplay between price, quality and safety, country-of-origin image, reference groups, health consciousness, perceived value, and consumers’ purchase intentions. Utilizing a questionnaire survey administered to a sample of 295 consumers of Miao medicinal products, the study reveals the following pivotal findings: 1) Price, quality and safety, country-of-origin image, reference groups, and health consciousness positively correlate with perceived value; 2) Perceived value, in turn, exerts a positive influence on consumers’ willingness to purchase; 3) Additionally, perceived value serves as a conduit, mediating the relationships between price, quality and safety, country-of-origin image, reference groups, health consciousness, and ultimately, consumers’ purchase intentions. The conclusions drawn from this study offer strategic recommendations and valuable marketing insights for both governmental agencies and Hmong medicine enterprises, aimed at fostering informed decision-making and enhancing market penetration.
[1] | 蒋朝晖, 常楚瑞, 陶玲, 等. 贵州苗药资源开发利用与研究现状[J]. 中华中医药杂志, 2019, 34(10): 4731-4734. |
[2] | Schechter, L. (1984) A Normative Conception of Value. Progressive Grocer, Executive Report, 12-14. |
[3] | Vafaei-Zadeh, A., Wong, T., Hanifah, H., Teoh, A.P. and Nawaser, K. (2022) Modelling Electric Vehicle Purchase Intention among Generation Y Consumers in Malaysia. Research in Transportation Business & Management, 43, Article 100784. https://doi.org/10.1016/j.rtbm.2022.100784 |
[4] | Wibowo, S.A., Rizan, M. and Febrilia, I. (2021) The Influence of Country-of-Origin and Brand Image on Purchase Intention of Oppo Smartphone with Perceived Quality as Intervening Variables. Jurnal Dinamika Manajemen Dan Bisnis, 4, 32-60. https://doi.org/10.21009/jdmb.04.1.2 |
[5] | Xu, A., Wei, C., Zheng, M., Sun, L. and Tang, D. (2022) Influence of Perceived Value on Repurchase Intention of Green Agricultural Products: From the Perspective of Multi-Group Analysis. Sustainability, 14, Article 15451. https://doi.org/10.3390/su142215451 |
[6] | Woo, E. and Kim, Y.G. (2019) Consumer Attitudes and Buying Behavior for Green Food Products: From the Aspect of Green Perceived Value (GPV). British Food Journal, 121, 320-332. https://doi.org/10.1108/bfj-01-2018-0027 |
[7] | El-Adly, M.I. (2019) Modelling the Relationship between Hotel Perceived Value, Customer Satisfaction, and Customer Loyalty. Journal of Retailing and Consumer Services, 50, 322-332. https://doi.org/10.1016/j.jretconser.2018.07.007 |
[8] | 李偲, 沈超海. 知识付费平台会员服务价值感知对消费意愿的影响——基于大学生群体的实证分析[J]. 中国出版, 2022(12): 22-25. |
[9] | Rockers, P.C., Kiragu, Z.W., Onyango, M.A., Laing, R.O. and Wirtz, V.J. (2023) Willingness to Pay Brand Premiums for Generic Medicines in Kenya: A Bidding Game Experiment. The International Journal of Health Planning and Management, 38, 1453-1463. https://doi.org/10.1002/hpm.3670 |
[10] | Davis, R.E., Joshi, D., Patel, K., Briggs, M. and Vincent, C.A. (2012) The Medical Student as a Patient: Attitudes Towards Involvement in the Quality and Safety of Health Care. Journal of Evaluation in Clinical Practice, 19, 812-818. https://doi.org/10.1111/j.1365-2753.2012.01854.x |
[11] | 刘枚莲, 徐丽芳. 价格判断和感知质量对消费者购买意愿影响研究[J]. 会计与经济研究, 2019, 33(1): 103-115. |
[12] | Adhikari, B., Yeong Cheah, P. and von Seidlein, L. (2022) Trust Is the Common Denominator for COVID-19 Vaccine Acceptance: A Literature Review. Vaccine: X, 12, Article 100213. https://doi.org/10.1016/j.jvacx.2022.100213 |
[13] | Gorostidi-Martinez, H., Xu, W. and Zhao, X. (2017) A Review of Spanish Consumers’ Product-Country Image of China. Asia Pacific Journal of Marketing and Logistics, 29, 589-615. https://doi.org/10.1108/apjml-09-2016-0160 |
[14] | 张学睦, 王希宁. 生态标签对堵塞产品购买意愿的影响——以消费者感知价值为中介[J]. 生态经济, 2019, 35(1): 59-64. |
[15] | 戴维L∙马瑟斯博, 德尔I∙霍金斯. 消费者行为学[M]. 北京: 机械工业出版社, 2018. |
[16] | Zheng, X., Li, C., Fang, X. and Zhang, N. (2021) Price Sensitivity and Consumers’ Support for Renewable Energy in China. Energy, 222, Article 119862. https://doi.org/10.1016/j.energy.2021.119862 |
[17] | 李文欢, 王桂霞, 栾申洲. 参照群体、感知价值对养殖户环保投资行为的影响[J]. 湖南农业大学学报(社会科学版), 2021, 22(2): 18-25. |
[18] | Handayani, S., Rias, Y.A., Kurniasari, M.D., Agustin, R., Rosyad, Y.S., Shih, Y.W., et al. (2022) Relationship of Spirituality, Health Engagement, Health Belief and Attitudes toward Acceptance and Willingness to Pay for a COVID-19 Vaccine. PLOS ONE, 17, e0274972. https://doi.org/10.1371/journal.pone.0274972 |
[19] | 徐卫星, 姜和忠. 特色农产品网络消费行为影响因素研究[J]. 现代化农业, 2018(11): 54-57. |
[20] | Shimizu, Y., Hirai, K., Ueda, Y., Yagi, A. and Ohtake, F. (2022) Impact of the Threat of COVID-19 Infections on the Perceived Risk to HPV Vaccination. Vaccines, 10, Article 829. https://doi.org/10.3390/vaccines10050829 |
[21] | Zeithaml, V.A. (1988) Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence. Journal of Marketing, 52, 2-22. https://doi.org/10.1177/002224298805200302 |
[22] | Ailawadi, K.L., Lehmann, D.R. and Neslin, S.A. (2001) Market Response to a Major Policy Change in the Marketing Mix: Learning from Procter & Gamble's Value Pricing Strategy. Journal of Marketing, 65, 44-61. https://doi.org/10.1509/jmkg.65.1.44.18130 |
[23] | Cuesta, J., Edmeades, S. and Madrigal, L. (2013) Food Security and Public Agricultural Spending in Bolivia: Putting Money Where Your Mouth Is? Food Policy, 40, 1-13. https://doi.org/10.1016/j.foodpol.2013.01.004 |
[24] | Le, H.T., Nguyen, P.V., Dinh, H.P., et al. (2017) Effects of Country of Origin and Product Features on Customer Purchase Intention: A Study of Imported Powder Milk. Academy of Marketing Studies Journal, 21, 1-19. |
[25] | Frewer, L.J., Howard, C. and Shepherd, R. (1996) Effective Communication about Genetic Engineering and Food. British Food Journal, 98, 48-52. https://doi.org/10.1108/00070709610119883 |
[26] | Gould, S.J. (1988) Consumer Attitudes toward Health and Health Care: A Differential Perspective. Journal of Consumer Affairs, 22, 96-118. https://doi.org/10.1111/j.1745-6606.1988.tb00215.x |
[27] | Bhattacherjee, A. (2001) Understanding Information Systems Continuance: An Expectation-Confirmation Model. MIS Quarterly, 25, 351-370. https://doi.org/10.2307/3250921 |
[28] | Lee, D. and Hyman, M.R. (2008) Hedonic/Functional Congruity between Stores and Private Label Brands. Journal of Marketing Theory and Practice, 16, 219-232. https://doi.org/10.2753/mtp1069-6679160303 |
[29] | Goyal, S., Venkatesh, V. and Shi, X. (2022) Role of Users’ Status Quo on Continuance Intentions. Information & Management, 59, Article 103686. https://doi.org/10.1016/j.im.2022.103686 |