电商平台服务合同免责条款探究
Exploration of the Exemption Clause of the E-Commerce Platform Service Contract

为提高交易效率，节省交易成本。许多电商平台会事先在与用户缔结的服务合同中设置免责条款，从而使得电商平台能够侵犯用户的合法权益，逃避部分责任。通过对服务合同中的免责条款进行评析会发现，免责条款本身存在着问题，是否有效还需结合形式要件和实质要件进行判定。而免责条款之所以存在问题，是由于内部原因以及外部原因所导致。通过分析问题成因，进一步提出通过细化审查标准、明确分类规范和增设平台义务来有效规制免责条款。
In order to improve transaction efficiency and save transaction costs. Many e-commerce platforms will set up exemption clauses in the service contracts concluded with users in advance, so that the e-commerce platform can infringe on the legitimate rights and interests of users and evade part of the liability. Through the evaluation of the exemption clause in the service contract, it will be found that there are problems in the exemption clause itself, and whether it is valid needs to be determined in combination with the formal and substantive requirements. The reason why the disclaimer is problematic is due to internal reasons as well as external reasons. By analyzing the causes of the problem, it is further proposed to effectively regulate the exemption clause by refining the review standards, clarifying the classification norms, and adding platform obligations.