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“从不下班”与“在朋友圈上班”——对辅导员群体微信使用的质性研究
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Abstract:
文章从质性研究的角度，分析了辅导员群体在工作情境下的微信使用及其影响。基于对15名辅导员的深度访谈及日常参与式观察，研究发现微信办公对辅导员具有不同层次的意义：以微信为代表的移动传播技术带来了工作意涵的变化，“时刻在线”的职业要求加剧辅导员的工作–生活冲突体验；辅导员对朋友圈的使用呈现“工作强化”和“生活弱化”的特征，以实现工作展演、人脉拓展及自我说服。同时，辅导员对微信的能动性使用值得关注。该研究是对移动传播技术与工作的研究在中国特色语境下的探索与补充。
This article examines how college counselors use WeChat in their work and its impact from a qualitative research perspective. Drawing on in-depth interviews with 15 college counselors and daily participant observation, the findings suggest that WeChat-based work takes various meanings for counselors: Information and communication technology, represented by WeChat, has altered the definition of work, while the expectation of being “always online” intensifies counselors’ work-life conflicts. The WeChat Moments of college counselors predominantly feature more work-related content and less personal-life content, which ultimately benefits their work performance, networking and self-persuasion. Meanwhile, the proactive use of WeChat by counselors is worth attention. This study is a supplement to the research on ICT and work in a Chinese context.
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