知识管理赋能远程银行创新发展
Knowledge Management Empowers Innovative Development of Remote Bank

由于互联网和通信的迅速扩张，数字化已成为全球趋势。它提供了新的客户服务机会、新的产业结构调整方式和新的经济增长动力。互联网经济蓬勃发展，疫情进一步加速了消费者行为的线上化，这得益于人们生活水平的不断提高和智能手机的普及。客户需要能够远程、移动访问银行的服务和产品。疫情过后，线上和远程银行服务如今应急成为常态。商业银行需要加快数字化转型，重视远程银行在远程服务中的作用，实施组织变革和流程再造，充分利用金融科技工具，解锁数据要素的价值，将客户放在首位，精简客户业务流程，提升极致的客户体验。
Digitization has become a global trend due to the rapid expansion of the Internet and communications. It offers new customer service opportunities, new ways to restructure industries, and new economic growth impetus. The internet economy is flourishing, and the pandemic has further accelerated the onlineization of consumer behavior, thanks to the ongoing rise in people’s living standards and the prevalence of smartphones. Customers need to have remote, mobile access to banking services and products; it is not only a convenience. Online and remote financial services are becoming standard in the post-epidemic period. Commercial banks need to accelerate digital transformation, place a premium on remote banks’ roles in remote services, implement organizational change and process reengineering, fully utilize financial technology tools, unlock the value of data elements, put customers first, streamline the customer journey, and deliver the best possible customer experience.