Today, competitiveness between the companies is challenging. For that
reason, the quality and the image of the companies gain importance. It is not
sufficient to have good quality products to be able to stay in the game. The
process should be able to provide the satisfaction of shareholders. The aim of
the essay is to examine ISO 9001:2105 quality management system from the point
of organizational communication. With correct organizational communication,
companies are able to provide the satisfaction of all shareholders and create
an efficient organizational image. Therefore, a system which controls every
process and improves the inadequate parts of the company should be implemented. ISO 9001:2015
is one of these systems. The used method in this
research is interviewing companies do apply and do not apply ISO 9001:2105
quality management system and makes a
comparison between them from the points of internal and organizational
communication. According to the results of the current interviews, it can be
stated that ISO 9001:2015 does not only help to improve the quality of the
product, but it also provides a better understanding of internal and external shareholders and helps them enhance the functioning of
the company. Therefore, it can be mentioned that using this mentioned system
increases the efficiency and productivity of the company.
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