%0 Journal Article
%T Analysing Effects of ISO 9001:2015 Quality Management System on Organizational Communication Structure
%A Beste Naz £¿zkan
%J Open Journal of Social Sciences
%P 85-96
%@ 2327-5960
%D 2021
%I Scientific Research Publishing
%R 10.4236/jss.2021.910006
%X Today, competitiveness between the companies is challenging. For that
reason, the quality and the image of the companies gain importance. It is not
sufficient to have good quality products to be able to stay in the game. The
process should be able to provide the satisfaction of shareholders. The aim of
the essay is to examine ISO 9001:2105 quality management system from the point
of organizational communication. With correct organizational communication,
companies are able to provide the satisfaction of all shareholders and create
an efficient organizational image. Therefore, a system which controls every
process and improve</span></span><span><span><span style=\"font-family:&quot;\">s</span></span></span><span><span><span style=\"font-family:&quot;\"> the inadequate parts of the company should be implemented. ISO 9001:2015
is one of these systems. The used method </span></span></span><span><span><span style=\"font-family:&quot;\">in</span></span></span><span><span><span style=\"font-family:&quot;\"> this
research is interviewing companies do apply and do not apply ISO 9001:2105
quality management system and make</span></span></span><span><span><span style=\"font-family:&quot;\">s</span></span></span><span><span><span style=\"font-family:&quot;\"> a
comparison between them from the points of internal and organizational
communication. According to the results of the current interviews, it can be
stated that ISO 9001:2015 does not only help to improve the quality of the
product, but it also provides a better understanding </span></span></span><span><span><span style=\"font-family:&quot;\">of</span></span></span><span><span><span style=\"font-family:&quot;\"> internal and external shareholders and helps them enhance the functioning of
the company. Therefore, it can be mentioned that using this mentioned system
increases the efficiency and productivity of the company.
%K Organizational Communication
%K Internal Communication
%K Quality Management Systems
%K ISO 9001:2015
%U http://www.scirp.org/journal/PaperInformation.aspx?PaperID=112535