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-  2018 

Patients’ satisfaction with the quality of services accessed under the National Health Insurance Scheme at a Tertiary Health Facility in FCT Abuja, Nigeria

Keywords: A cross-sectional study was conducted among NHIS patients attending the General Outpatient Department at the National Hospital FCT Abuja, Nigeria between April and September 2017. Data was collected from 388 patients selected by systematic random sampling, using pretested, anonymous, self-administered, structured questionnaires, with each satisfaction area scored on a five-point Likert scale ordinal response. Evaluation was done from the typical complaints received from NHIS enrollees such as: hospital reception and patient registration process, waiting time, doctors’ consultations, laboratory services, availability of prescribed drugs and hospital facilities. Data analysis was done using IBM SPSS Statistics 20.0.

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Abstract:

Background: Evaluation of patients’ satisfaction is increasingly gaining importance as one of the main tools for the assessment of the quality of healthcare delivery and its impact from the patients’ perspective. This study assessed patient satisfaction with services accessed under the National Health Insurance Scheme at a tertiary health facility in FCT Abuja, Nigeria.

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