%0 Journal Article
%T PatientsĄŻ satisfaction with the quality of services accessed under the National Health Insurance Scheme at a Tertiary Health Facility in FCT Abuja, Nigeria
%A A Adeniran
%A O.E. Daramola
%A T.M. Akande
%J -
%D 2018
%X Background: Evaluation of patientsĄŻ satisfaction is increasingly gaining importance as one of the main tools for the assessment of the quality of healthcare delivery and its impact from the patientsĄŻ perspective. This study assessed patient satisfaction with services accessed under the National Health Insurance Scheme at a tertiary health facility in FCT Abuja, Nigeria.
%K A cross-sectional study was conducted among NHIS patients attending the General Outpatient Department at the National Hospital FCT Abuja
%K Nigeria between April and September 2017. Data was collected from 388 patients selected by systematic random sampling
%K using pretested
%K anonymous
%K self-administered
%K structured questionnaires
%K with each satisfaction area scored on a five-point Likert scale ordinal response. Evaluation was done from the typical complaints received from NHIS enrollees such as: hospital reception and patient registration process
%K waiting time
%K doctorsĄŻ consultations
%K laboratory services
%K availability of prescribed drugs and hospital facilities. Data analysis was done using IBM SPSS Statistics 20.0.
%U https://www.ajol.info/index.php/jcmphc/article/view/178114