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OALib Journal期刊
ISSN: 2333-9721
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-  2019 

Real

DOI: 10.1177/0266382119849748

Keywords: Customer service,outsourcing,periodicals management,staff recruitment

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Abstract:

In my first post as a newly qualified librarian way back in 1987, fresh from Aberystwyth with my BLib, I had, what I assume to be, the rare experience of bringing a fully outsourced library service back in-house and creating a new in-house service. All our work experiences are learning opportunities, but this particular event, so early in my career, taught me some very valuable lessons that I have used and built on throughout my 30 plus years working as an information professional. What I learned I have used both for managing and setting up new library and information services and functions, and also when I have applied outsourcing solutions for different projects or individual services

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