%0 Journal Article
%T Real
%A Denise Carter
%J Business Information Review
%@ 1741-6450
%D 2019
%R 10.1177/0266382119849748
%X In my first post as a newly qualified librarian way back in 1987, fresh from Aberystwyth with my BLib, I had, what I assume to be, the rare experience of bringing a fully outsourced library service back in-house and creating a new in-house service. All our work experiences are learning opportunities, but this particular event, so early in my career, taught me some very valuable lessons that I have used and built on throughout my 30 plus years working as an information professional. What I learned I have used both for managing and setting up new library and information services and functions, and also when I have applied outsourcing solutions for different projects or individual services
%K Customer service
%K outsourcing
%K periodicals management
%K staff recruitment
%U https://journals.sagepub.com/doi/full/10.1177/0266382119849748