In qualitative research methods, a case study approach is the method that
is commonly viewed in achieving the aims of exploring the management of
cultural-change through management programs: It is the change in the culture of
the work environment through the management and training programs in order to
enhance a hotel’s performance. In addition to that, the case study approach
“provides the tools to study complex phenomena within their contexts” [1]. That is the purpose of this research; it is to examine a complex
phenomenon within its context. In this study, the researcher interviewed a
general manager in a local hotel in Jordan. The main themes were extrapolated
and analysed through thematic analysis technique. A reflective
comment followed the analysis.
References
[1]
Baxter, P. and Jack, S. (2008) Qualitative Case Study Methodology: Study Design and Implementation for Novice Researchers. The Qualitative Report, 13, 544-559.
[2]
Jacobs, R., Mannion, R., Davies, H.T.O., Harrison, S. and Konteh, F. (2012) The Relationship between Organizational Culture and Performance in Acute Hospitals. Social Science & Medicine, 76, 115-125.
https://www.ncbi.nlm.nih.gov/pubmed/23159305
https://doi.org/10.1016/j.socscimed.2012.10.014
[3]
Yazan, B. (2015) Three Approaches to Case Study Methods in Education: Yin, Merriam, and Stake. Qualitative Report, 20, 134-152.
[4]
Sonnentag, S., Volmer, J. and Spychala, A. (2010) Job Performance. Sage, Thousand Oaks, Vol. 1, 427-447. http://kops.ub.uni-konstanz.de/volltexte/2010/12183
[5]
Gavrea, C., Ilies, L. and Stegerean, R. (2011) Determinants of Organisational Performance: The Case of Romania. Management and Marketing, 6, 285-300.
https://pdfs.semanticscholar.org/e58e/d31da1568faf7e161c0deb7cceb501362878.pdf
[6]
Motowidlo, S. and Kell, H. (2012) Job Performance. In: Schmitt, N.W. and Highhouse, S., Eds., Handbook of Psychology, Vol. 12: Industrial and Organisational Psychology, 2nd Edition, Wiley, Hoboken, 82-103.
https://www.researchgate.net/publication/236624589_Job_Performance
[7]
Schein, E. (2004) Organisational Culture and Leadership. Third Edition, Jossey-Bass Inc., San Francisco.
[8]
Nazzal, R. (2018) Experiences of Low-Performance Jordan Hotels.
[9]
Batarseh, G. (2018) Experiences of Low-Performance Jordan Hotels.
[10]
Saadeh, I. (2018) Experiences of Low-Performance Jordan Hotels.
[11]
Ministry of Tourism and Antiquities Jordan (2005-2018) Statistics. Ministry of Tourism and Antiquities, Amman.
https://www.mota.gov.jo/Contents/Statistics.aspx
[12]
Sun, S. and Lu, W. (2005) https://doi.org/10.1142/S0217595905000595
https://www.researchgate.net/publication/23551468_Evaluating_the_performance_of_the_
Taiwanese_hotel_using_a_weight_slacks-based_measure
[13]
Bryman, A. and Bell, E. (2011) Business Research Methods. 3rd Edition, Oxford University Press, Oxford.
[14]
Salem, I.E.B. (2014) Toward Better Understanding of Knowledge Management: Correlation to Hotel Performance and Innovation in Five-Star Chain Hotels in Egypt. Tourism and Hospitality Research, 14, 176-196.
https://doi.org/10.1177/1467358414542265
[15]
Kangogo, E.J.M. and Manyasi, J. (2013) Effect of Customer Satisfaction on Performance of the Hotel Industry in the Western Tourism Circuit of Kenya. European Journal of Business and Management, 5, 87-99.
http://www.iiste.org/Journals/index.php/EJBM/article/view/6172
[16]
Suter, W.N. (2012) Introduction to Educational Research: A Critical Thinking Approach. 2nd Edition, Sage, Thousand Oaks.
https://books.google.jo/books?hl=en&lr=&id=EdMgAQAAQBAJ&oi=fnd&pg=PP1&dq=qualitative+data+analysis+and+
design+newton+suter&ots=XxaxDZxjxh&sig=hNRJdyTIGqnudMEFTh8MNxrpDw&redir_esc=y#v=
onepage&q=qualitative%20data%20analysis%20and%20design%20newton%20suter&f=false
[17]
Ritchie, J. and Lewis, J. (2003) Qualitative Research Practice: A Guide for Social Science Students and Researchers. Sage Publications, Thousand Oaks.
[18]
Flick, U. (2010) An Introduction to Qualitative Research. 4th Edition, Sage Publications, Thousand Oaks.
