KONDO Y. Customer satisfaction:how can I measure it[J]. Total Quality Management, 2001,12(7): 867-872.
[2]
EDVARDSSON B, JOHNSON M, GUSTAFSSON A. The effects of satisfaction and loyalty on profits and growth: products versus services[J]. Total Quality Management,2000, 11(7):918-928.
[3]
ANDERSSON E, FORMELL C, RUST R. Customer satisfaction, productivity and profitability: differences between goods and services[J]. Marketing Science,1997，(16):129-145.
[4]
MA Shihua. Cooperation and strategies between supplier sand manufacturers in supply chains[J]. Modern Logistics, 2002,(10):20-21(in Chinese).[马士华.供应链企业间的合作与策略[J].现代物流, 2002,(10):20-21.]
[5]
ZHOU Kangqu. Study on technologies and application of networked product customization for customer integration[R]. Chongqing:Chongqing University, 2003(in Chinese). [周康渠. 面向客户集成的产品网 络化定制技术及其应用研究[R]. 重庆:重庆大学, 2003.]
[6]
JIAO J, TSENG M. Understanding product family for mass customization by developing commonality indices[J]. Journal of Engineering Design, 2000,11(3): 225-243.
[7]
HACKL P, SCHARITZER D, ZUBA R.Customer satisfaction in the Austrian food retail market[J]. Total Quality Management, 2000, 11(7): 999-1115.
[8]
ANDERSON E, FORNELL C. Foundations of the american customer satisfaction index[J]. Total Quality Management,2000, 11(7): 869-882.
[9]
ZHAO Yong. Individuation product ordering based on intelligent agent[J].China Mechanical Engineering, 2002，13(19):1673-1675(in Chinese).[赵勇. 基于智能Agent的个性化产品定制[J]. 中国机械工程，200 2，13(19):1673-1675.]
