Service supply chain, the new research tendency of supply chain management, is considered to be the most effective tool for enterprises to retain competitive advantages. It has attracted the attention of scholars and practitioners in the field of different disciplines. Based on bibliometric methods and the data of CNKI and Web of Science? from 2000 to 2014, the paper makes a statistic analysis on service supply chain from the amount, subjects and methods. It also makes a summary of the subjects (definition, modeling, service capability, the relationship between management and performance, application, measurement, and coordination mechanism), providing references for the further study.
References
[1]
Ellram, L.M., Tate, W.L. and Billington, C. (2004) Understanding and Managing the Service Supply Chain. Journal of Supply Chain Management, 40, 17-32. http://dx.doi.org/10.1111/j.1745-493X.2004.tb00176.x
[2]
Sampson, S.E. (2000) Customer-Supplier Duality and Bidirectional Supply Chains in Service Organizations. International Journal of Service Industry Management, 11, 348-364. http://dx.doi.org/10.1108/09564230010355377
[3]
Tian, Y. (2003) Research on Supplier Selection in Building Logistics Service Supply Chain. Systems Engineering-Theory & Practice, 23, 49-54.
[4]
Shen, C.L. and Wang, B. (2005) Decision-making Approaches on Choice of Logistics Service Supplier. Journal of Nanjing Forestry University (Humanities and Social Sciences Edition), 5, 72-75.
[5]
Poole, K. (2003) Seizing the Potential of the Service Supply Chain. Supply Chain Management Review, 7, 54-61.
[6]
Hu, Z.H. and Ning, X.X. (2003) Service Chain Concept, Model and Application. Commercial Research, 7, 111-114.
[7]
de Waart, D. and Kemper, S. (2004) 5 Steps to Service Supply Chain Excellence. Supply Chain Management Review, 1, 30-35.
[8]
Yan, X.X., Sun, L.Y. and Wang, K.C. (2005) Research on Performance Evaluation and Characteristics in Logistics Service Supply Chain. China Mechanical Engineering, 16, 969-975.
[9]
Jin, L.Y. (2006) Service Supply Chain Management, Customer Satisfaction and Business Performance. Chinese Journal of Management Science, 14, 100-106.
[10]
Fu, Q.F. and Lin, C.W. (2008) Study on the Systematic Structure of Securites Service Supply Chain in China. International Economics and Trade Research, 11, 45-49.
[11]
Youngdahl W.E. and Loomba A.P.S. (2000) Service-Driven Global Supply Chains. International Journal of Service Industry Management, 11, 329-347. http://dx.doi.org/10.1108/09564230010355368
[12]
Shan, M.Y. and Wu, Y.T. and Ren, B. (2011) Study on the Construction of Extending Model on Service Supply Chain. Science & Technology Progress and Policy, 28, 10-16.
[13]
Sengupta, K., Heiser, D.R. and Cook, L.S. (2006) Manufacturing and Service Supply Chain Performance: A Comparative Analysis. Journal of Supply Chain Management, 42, 4-15. http://dx.doi.org/10.1111/j.1745-493X.2006.00018.x
[14]
Baltacioglu, T., Ada, E., Kaplan, M.D., And, O.Y. and Kaplan, Y.C. (2007) A New Framework for Service Supply Chains. The Service Industries Journal, 27, 105-124. http://dx.doi.org/10.1080/02642060601122629
[15]
Yu, K.K. (2007) The Construction of Service Supply Chain Model. Modern Business, No. 27, 156-158.
[16]
Anderson, E.G. and Morrice, D.J. (2000) A Simulation Game for Teaching Service Oriented Supply Chain Management: Does Information Sharing Help Managers with Service Capacity Decisions? Production and Operations Management, 9, 40-55. http://dx.doi.org/10.1111/j.1937-5956.2000.tb00322.x
[17]
Akkermans, H. and Vos, B. (2003) Amplification in Service Supply Chains: An Exploratory Case Study from the Telecom Industry. Production and Operations Management, 12, 204-223.
http://dx.doi.org/10.1111/j.1937-5956.2003.tb00501.x
[18]
Anderson, E.G. and Morrice, D.J. and Lundeen, G. (2005) The “Physics” of Capacity and Backlog Management in Service and Custom Manufacturing Supply Chains. System Dynamics Review, 21, 217-247.
http://dx.doi.org/10.1002/sdr.319
[19]
Vickery, SK., Jayaram, J., Droge, C. and Calantone, R. (2003) The Effects of an Integrative Supply Chain Strategy on Customer Service and Financial Performance: An Analysis of Direct versus Indirect Relationships. Journal of Operations Management, 21, 523-539. http://dx.doi.org/10.1016/j.jom.2003.02.002
[20]
Fu. N., Flood, P.C., Bosak, J., Morris, T. and O’Regan, P. (2013) Exploring the Performance Effect of HPWS on Professional Service Supply Chain Management. Supply Chain Management, 18, 292-307.
[21]
Xing, W.F. and Li, Z.J. (2007) How to Establish the Port Logistics Service SC in Tianjin Dongjiang Bonded Zone. Logistics Technology, 26, 88-90.
[22]
Yang, M.M. (2006) Port Service Supply Chain in Hong Kong. China Logistics & Purchasing, No. 10, 56-60.
[23]
Kim, S.-H., Cohen, M.A. and Netessine, S. (2007) Performance Contracting in After-Sales Service Supply Chains. Management Science, 53, 1843-1858. http://dx.doi.org/10.1287/mnsc.1070.0741
[24]
Guo, M. and Zhu, J.F. (2007) The Performance Evaluation in Logistics Service Supply Chain Based on Fuzzy-Rough Sets. Systems Engineering, 25, 48-52.
[25]
Liu, W.H. and Zhou, L.Z. and Liu, C.L. and Ge, M.Y. (2011) ANP-Based Comprehensive Performance Evaluation of Logistics Service Process. Industrial Engineering Journal, 14, 52-57.
[26]
Yu, L. (2010) Evaluation of the Internal Customers with Core Value Based on Service Supply Chain. Journal of Wuhan University of Technology (Information & Management Engineering), No. 5, 853-856.
[27]
Fu, Y. (2013) Structural Features and Coordination Mechanisms of the Platform-Type E-Commerce Service Chain. Journal of Northwest University (Philosophy and Social Sciences Edition), No. 2, 103-106.
[28]
Farahani, R.Z. and Elahipanah, M. (2008) A Genetic Algorithm to Optimize the Total Cost and Service Level for Just-in-Time Distribution in a Supply Chain. International Journal of Production Economics, 111, 229-243.
