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Job dissatisfaction and burnout in secondary school teachers: student’s disruptive behaviour and conflict management examined Insatisfacción laboral y burnout en profesores de secundaria: las conductas y/o actitudes problemáticas de los estudiantes y el manejo del conflicto a examen.

Keywords: Insatisfacción laboral , burnout , profesores secundaria.

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Abstract:

Over the last few decades there has been an important consensus amongst both scholars and researchers as far as teacher occupational malaise is concerned on the leading role of both students’ disruptive behaviour and/or attitudes and teachers’ perception of the difficulty in managing conflicts. Few empirical attempts, however, have been aimed at elucidating what determinants -from either of the two fronts- have a greater prominence to this phenomenon. It is, therefore, the purpose of this study -using a sample of 1,386 teachers from Ense anza Secundaria Obligatoria (Compulsory Secondary Education), to identify what students’ disruptive behaviour and/or attitudes as well as what sources of stress derived from conflict management best discriminate between teachers with different levels of job dissatisfaction and burnout. Results allow us to conclude that all variables validly discriminate as a function of dissatisfaction and burnout. Specifically, aspects such as dealing with the parents of disruptive students and students’ problematic behaviour (vandalism within the premises of the school, aggressions among students, verbal abuse and challenging behaviour against the teacher) have an incidence on all three facets of burnout. Key words: Job dissatisfaction, burnout, secondary education teachers. En las últimas décadas existe un importante consenso, entre teóricos e investigadores, acerca del protagonismo, que tanto las conductas y/o actitudes problemáticas de los alumnos, como la percepción del docente, de la dificultad para manejar los conflictos, tienen en el malestar laboral de los profesores. No obstante, existen muy pocos esfuerzos empíricos encaminados a clarificar cuáles son los determinantes que, desde estos dos frentes, adquieren un mayor protagonismo en este fenómeno. Así, el propósito de esta investigación es, a partir de una muestra de 1.386 profesores de Ense anza Secundaria Obligatoria, identificar qué conductas y/o actitudes problemáticas de los alumnos y qué fuentes de tensión derivadas del manejo de conflictos, diferencian mejor entre docentes con distintos niveles de insatisfacción laboral y burnout. Los resultados permiten concluir que todas las variables diferencian válidamente en función de la insatisfacción y el burnout. En particular, aspectos tales como el tratar con padres de alumnos conflictivos o las conductas-problema de los alumnos (vandalismo en las instalaciones del centro, agresiones entre los alumnos, agresiones verbales y actitudes desafiantes hacia el docente) inciden en las tres facetas del burnout. Palabras clave: Insa

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