Communication, key to visible excellence in Higher Education

The trend toward “visible excellence” allows us to understand how students learn and how teaching influences this learning, taking communication as a key indicator. This study analyzes and evaluates communicative capacity as key indicator of teaching excellence at Trent University (Canada). The participants were 158 teachers who were given a questionnaire with 10 dimensions. The results highlight the need for communicative interaction and especially empathetic listening in order to achieve visible excellence in university teaching.