KEY FACTORS FOR DETERMINING STUDENT SATISFACTION IN DISTANCE LEARNING COURSES: A STUDY OF ALLAMA IQBAL OPEN UNIVERSITY (AIOU) ISLAMABAD, PAKISTAN

In this paper, the primary objective of the research team was to find out the relationship between student satisfaction and the following variables of the distance learning environment: instructors' performance, course evaluation and student-instructor interaction. The sample consisted of 245 students of Allama Iqbal Open University of Pakistan. The purpose of this study was to address the most recent problem of AIOU students relevant to their distance learning. The problem was that most of the people in Pakistan perceived distance learning as poorer quality. Therefore, the researchers conducted this study to find out whether it's only people perception or there is any thing in reality about the poorer outcome of the distance learning students as compare to traditional students. By using correlation, regression and descriptive analysis, it was found that just like the traditional education, in distance learning education at AIOU, enough interaction take place between students and their instructors, courses are up to date and well designed, instructors are devoted, motivated and equipped with the required skill and knowledge. Moreover, the faculty at AIOU is delivering distance learning courses that meet the students' needs in regard to students-instructor interaction, instructor performance and course evaluation.