Cross Cultural Instruction: An Instructional Design Case

In an authentic example of linking design and development with learning and performance, an international real estate development firm defined a problem; implementing a cleaning system in the largest mall in the world with a cross-cultural unskilled work force in Dubai, UAE. Partnering with a university instructional design team employing a rapid prototyping methodology and the constructivist ID approach, Layers of Negotiation Model, a comprehensive curriculum was designed. This article describes the project background, initial design, the ID team's work in Dubai, illustrates the product, and summarizes the design experience.