Research on Multi-Agent CRM System Model and its Cooperative Communication
多AgentCRM系统模型及其协同通信研究

Customer relation management is an important mean to help the company to give us the advantage in the competition. This paper discusses the cooperative communication of agents under the multi-agent CRM system model,it improves the capability of automation in service process,enhances the ability of cooperation between the modules in the system,gives a new way to improve the existing CRM products.