%0 Journal Article
%T Research on Multi-Agent CRM System Model and its Cooperative Communication<br>多AgentCRM系统模型及其协同通信研究
%A MAO Ming-zhi
%A JIANG Yun-fei
%A <br>毛明志
%A 姜云飞
%J 计算机科学
%D 2008
%I 
%X Customer relation management is an important mean to help the company to give us the advantage in the competition. This paper discusses the cooperative communication of agents under the multi-agent CRM system model,it improves the capability of automation in service process,enhances the ability of cooperation between the modules in the system,gives a new way to improve the existing CRM products.
%K Multi-agent system
%K CRM
%K Cooperation communication
%K Model<br>多Agent
%K CRM
%K 协同通信
%K 模型
%U http://www.alljournals.cn/get_abstract_url.aspx?pcid=5B3AB970F71A803DEACDC0559115BFCF0A068CD97DD29835&cid=8240383F08CE46C8B05036380D75B607&jid=64A12D73428C8B8DBFB978D04DFEB3C1&aid=0A85BB9334F73C478E26D9D86D38CF30&yid=67289AFF6305E306&vid=6209D9E8050195F5&iid=B31275AF3241DB2D&sid=EBD6B792C9111B87&eid=334C61CAF4C8EF4E&journal_id=1002-137X&journal_name=计算机科学&referenced_num=0&reference_num=6