？Conocen los usuarios sus deberes y derechos?: Una evaluación posterior a una intervención

introduction: patients rights and responsibilities are a fundamental factor in on health system and a service quality indicator of the service, for that reason, health-care institutions have the responsibility to promote ther awareness not only among health-care and management staff, but also in their users, so that these could demond their compliance. objectives: to determine the users level of knowledge or awareness in terms of their rights and responsibilities in a third-level health-care institution. materials and methods: a transversal cut descriptive study was conducted after implementation of an educational project aimed to socialize users rights and obligations among patient population. a sample group of 369 users was calculated, with 95.0%, trust level, 80.0% statistical power, 50.0% expected awareness prevalence, and 95.0% (45.0-55.0%) ic. simple random sampling was conducted. consent in writing was obtained from all participants. results: fifty four point seven (54.7%) of users had good awareness level, with 40.5% acceptable and 4.8% deficient. awareness level was higher than that for a previous sampling. 10.9% of users stated having received information regarding their rights and responsibilities, of which 40.4% obtained their knowledge at the ese-hus. conclusions: most users showed good patients rights and responsibilities awareness levels, despite the fact that they had not received information in that respect. salud uis 2011; 43(1): 11-19.