Gestión del conocimiento y sistemas de calidad en los clusters de empresas familiares

family companies make up the entrepreneurial focus of part of the countries having economic independence. due to the strong competition process as a result of economic globalization, the formation of clusters and the management of knowledge and the quality systems within companies have the fundamental significance for the survival o the company in a long term. through this paper, there is an interacting analysis between clusters, knowledge management and the service quality systems, specially those applied to family companies.