%0 Journal Article %T Gesti¨®n del conocimiento y sistemas de calidad en los clusters de empresas familiares %A Saiz ¨˘lvarez %A Jos¨¦ Manuel %A Olalla Caballero %A Beatriz %J Revista EAN %D 2010 %I Scientific Electronic Library Online %X family companies make up the entrepreneurial focus of part of the countries having economic independence. due to the strong competition process as a result of economic globalization, the formation of clusters and the management of knowledge and the quality systems within companies have the fundamental significance for the survival o the company in a long term. through this paper, there is an interacting analysis between clusters, knowledge management and the service quality systems, specially those applied to family companies. %K family companies %K clusters %K knowledge management %K quality. %U http://www.scielo.org.co/scielo.php?script=sci_abstract&pid=S0120-81602010000100006&lng=en&nrm=iso&tlng=en