Utilisation of Service Robots to Assist Human Workers in Completing Tasks Such in Retail, Hospitality, Healthcare, and Logistics Businesses

The proposed study has been developed to explore utilization of service robots in hospitality, logistics, retail, healthcare to assist humans. Service robots are capable of accelerating the movement of activities from these industries. Advanced techniques such as artificial intelligence, information technology and IoT are equipped in these robots. This equipment has increased physical strength and ability to perform better in these industries. Increasing capability helps to increase performance of the robots and for this reason firms from these industries get opportunities to improve customer service. In the healthcare sector, service robots are used to monitor elderly people to detect sudden actions such as falling down. This kind of detection helps to assist nurses to take necessary treatment for the patients. The discussion of this study found that in many cases service robots such as mobile healthcare robots work as medical experts and even as exercise coaches. In the other industries such as logistics and retail, firms use service robots as heavyweight lifters to assist human workers. However, for arranging products in warehouses, service robots are also used. The usages provide smooth customer service that helps to promote overall growth of the firms. In the hospitality and tourism industry, service robots are used as waiters, attendants of housekeeping, cooks, and hosts to improve customer service quality. Utilization of these kinds of robots help to improve service quality that plays an important role for financial growth of the hospitality industry. These facts have been discussed in this proposed study. Secondary qualitative data have been used in this study to make discussion. Online journals and articles have been approached to collect data or information related to utilization of service robots in hospitality, logistics, retail and healthcare to assist humans.