Approaches to Evaluation of Training and Development in Banks: An Empirical Study

This paper was set to examine the approaches to training and development in the banking sector. In line with the assertion made by the literature and the evidences gathered in the process of the study, the following recommendations were made: It is an established fact that the Kirkpatrick approach is widely used, it’s the systematic training and development of personnel on continuous basis that can harness the totality of human resources in the organization, banks should ensure that any training and development approach which takes place is based on proper analysis of its contribution to the effectiveness and efficiency of banking industry. The data collected from different sources was cross checked. Different statistical tools and techniques were used like mean, mode, median, averages, t-test and chi-square. The paper concluded that most of training and development approaches used in the banking industry are that of Kirkpatrick. Each employer who invests seriously in the area of Training and Development needs to understand the approach to use in order to reap the benefits of an enriched working environment with higher levels of staff retention as well as increased productivity and performance. New entrants into organizations have various skills, though not all are relevant to organizational needs, hence the right approach to T&D is crucial. Right approaches to T and D are required for Human Resources to enable them work towards taking the organization to its expected destination. It is against this backdrop of the relative importance of approaches to evaluation of training and development in banks that this paper addressed. Keywords: Approaches, Competitiveness, training and development and human resources.