A Study of Managing Knowledge Servicesin Libraries and the Survey for Potential Customer Demands

This study aims to explore the content and type of knowledge services provided by libraries, and the potential customers’ needs and which factors affect their willingness to use. Empirical data were collected from both the supply and demand perspectives. The supply side perspective was collected from national, academic, public, and special library managers, and the demand side perspective was collected from potential customers via the Internet. The results indicate that the most important factor that the potential customers care about is the content accuracy, and they are willing to obtain knowledge about the curriculum design for reading activities from several choices. Moreover, the most influential factor about the knowledge service platform is the professional knowledge content; however, potential customers do not think mobile and social network factors are vital issues for the design of a knowledge service platform. We hope that librarians will develop more knowledge products and actively create the knowledge needs for customers in the future.