Intervención Familiar Preventiva en Programas Colaboradores del SENAME: La Perspectiva del Profesional

client's characterization and conception of intervention, from the perspective of psychologists and social workers of 6 family support programs of child protection services of chile, are analyzed. subjective theories were reconstructed by means of a qualitative design based on grounded theory, with 12 semi-structured and 11 episodic interviews. findings revealed families with multiple problems and children whose rights had been violated, living in environments of poverty and social exclusion. the intervention is conceived as an integral preventive process of orientation, support, empowerment, and family repair. in the conclusion, the challenge of considering with equal importance clients' problems and strengths is analyzed, showing the limitations of a preventive strategy developed in a social context of serious difficulties and damages.