Consideraciones y criterios para la selección de procesos para la mejora: Procesos Diana

there is a wealth of literature on procedures and methodologies for the implementation of a procedure of process management and improvement, and all of them coincide with the need for selecting the processes that are going to be improved. this paper stresses the most commonly used criteria in the appraisal for the selection of the order in which the improvement will be made. as a result, there were recommended the following criteria: impact on the strategic objectives and the repercussion on the customer under any existing condition; as well as the short-term impact, the variability and the repetition, depending on the organization needs. this selection process is based on the utilization of instruments such as the multivariate analysis, the kendall method for the selection of the relevant processes and the matrix for the selection of the diana processes.