Caracteriza？？o e avalia？？o de processos de sele？？o de resíduos sólidos urbanos por meio da técnica de mapeamento

the objective of this work was to present the application of the mapping technique for characterization and evaluation of procedures for selection of urban solid waste (usw) developed in an association of recyclable materials collectors. this work use qualitative methods through bibliographic research and case study. the gathering of data was performed by observation, interviews and questionnaire. amongst the techniques available for the mapping, sipoc, process map and flowchart map were used. the process mapping as a management tool made possible the visualization of the processes in different scales, the relationship between the activities and the flow crossing (transportation) in the deposits, one of the main bottlenecks of production.