全部 标题 作者
关键词 摘要

OALib Journal期刊
ISSN: 2333-9721
费用:99美元

查看量下载量

相关文章

更多...

Perceptions of Consumers on Food Safety Practices of Motorcycles Food Delivery Services

DOI: 10.4236/me.2025.167050, PP. 1051-1075

Keywords: Perceptions, Consumers, Motorcycles, Food Delivery

Full-Text   Cite this paper   Add to My Lib

Abstract:

The study examined consumers’ perceptions of the food safety practices of motorcycle-based food delivery services. The objectives were to assess the consumer perception of safety on motorcycle-based food delivery services and measures implemented in handling, transporting, and delivering food to consumers in Takoradi. The study employed a quantitative research approach. The study targeted three sets of respondents: food sellers, delivery riders, and consumers. The sample size for the study was 200 individuals, consisting of 15 sellers, 25 delivery riders, and 160 consumers. Questionnaires were used to gather the primary data. The research findings indicate consumers exhibit a moderate level of trust in motorcycle-based food delivery services, particularly concerning food safety over delivery speed. The study recommended that health departments, educational institutions, and food safety organisations should develop and implement targeted programs to enhance consumer, seller and food delivery personnel’s knowledge of food safety principles.

References

[1]  Adi, S. B., Adi, D. D., Acquah-Mensah, J., Asare, C. Y., Akubia, Y. M., & Fagbemi, E. O. (2024). Food Safety and Road Safety Implications of Delivery Rider Practices in Accra, Ghana. Open Access Library Journal, 11, e12170.
https://doi.org/10.4236/oalib.1112170
[2]  Aung, M. M., & Chang, Y. S. (2014). Traceability in a Food Supply Chain: Safety and Quality Perspectives. Food Control, 39, 172-184.
https://doi.org/10.1016/j.foodcont.2013.11.007
[3]  Christopher Westland, J. (2010). Lower Bounds on Sample Size in Structural Equation Modeling. Electronic Commerce Research and Applications, 9, 476-487.
https://doi.org/10.1016/j.elerap.2010.07.003
[4]  Dai, X., Wu, L., & Hu, W. (2022). Nutritional Quality and Consumer Health Perception of Online Delivery Food in the Context of China. BMC Public Health, 22, Article No. 2132.
https://doi.org/10.1186/s12889-022-14593-9
[5]  Ergönül, B. (2013). Consumer Awareness and Perception to Food Safety: A Consumer Analysis. Food Control, 32, 461-471.
https://doi.org/10.1016/j.foodcont.2013.01.018
[6]  Fakfare, P. (2021). Influence of Service Attributes of Food Delivery Application on Customers’ Satisfaction and Their Behavioural Responses: The IPMA Approach. International Journal of Gastronomy and Food Science, 25, Article ID: 100392.
https://doi.org/10.1016/j.ijgfs.2021.100392
[7]  Farrar, J. A., & Guzewich, J. (2014). Identification of the Source of Contamination. In The Produce Contamination Problem (pp. 59-83). Elsevier.
[8]  Hakim, M. P., Dela Libera, V. M., Zanetta, L. D., Nascimento, L. G. P., & da Cunha, D. T. (2022). What Is a Dark Kitchen? A Study of Consumer’s Perceptions of Deliver-Only Restaurants Using Food Delivery Apps in Brazil. Food Research International, 161, Article ID: 111768.
https://doi.org/10.1016/j.foodres.2022.111768
[9]  Hong, C., Choi, H., Choi, E., & Joung, H. (2021). Factors Affecting Customer Intention to Use Online Food Delivery Services before and during the COVID-19 Pandemic. Journal of Hospitality and Tourism Management, 48, 509-518.
https://doi.org/10.1016/j.jhtm.2021.08.012
[10]  Hoyos Vallejo, C. A., & Chinelato, F. B. (2025). Delivering Trust: How Food Safety Performance Drives Loyalty across the Online Ordering Journey. International Journal of Quality & Reliability Management, 42, 107-121.
https://doi.org/10.1108/ijqrm-12-2023-0399
[11]  Jagtap, S., Duong, L., Trollman, H., Bader, F., Garcia-Garcia, G., Skouteris, G. et al. (2021). IoT Technologies in the Food Supply Chain. In Food Technology Disruptions (pp. 175-211). Elsevier.
[12]  Kasmani, N., Zulfakar, S. S., & Shafie, F. A. (2018). Consumer Perception on Food Safety of Online Food Delivery Services in Malaysia. Malaysian Journal of Consumer and Family Economics, 29, 108-134.
[13]  Leach, J., Mercer, H., Stew, G., & Denyer, S. (2001). Improving Food Hygiene Standards—A Customer Focused Approach. British Food Journal, 103, 238-252.
https://doi.org/10.1108/00070700110391335
[14]  Lee, S., & Han, H. (2024). Advertisements of Food Delivery Mobile Applications and Customer Choices: Mobile Apps as Emerging Trend of the Contemporary Foodservice Industry. Journal of Quality Assurance in Hospitality & Tourism, 25, 215-238.
https://doi.org/10.1080/1528008x.2022.2109240
[15]  Melián-González, S. (2022). Gig Economy Delivery Services versus Professional Service Companies: Consumers’ Perceptions of Food-Delivery Services. Technology in Society, 69, Article ID: 101969.
https://doi.org/10.1016/j.techsoc.2022.101969
[16]  Panghal, A., Chhikara, N., Sindhu, N., & Jaglan, S. (2018). Role of Food Safety Management Systems in Safe Food Production: A Review. Journal of Food Safety, 38, e12464.
https://doi.org/10.1111/jfs.12464
[17]  Piasna, A., & Zwysen, W. (2025). Assessing the Quality of Food Delivery Platform Work: Towards a Conceptual Framework for Job Quality in the Platform Economy. In K. Vandaele, & S. Rainone (Eds.), The Elgar Companion to Regulating Platform Work (pp. 114-132). Edward Elgar Publishing.
https://doi.org/10.4337/9781035321148.00016
[18]  Qian, Q., He, J., & Shi, J. (2024). Analysis of Factors Influencing Aberrant Riding Behavior of Food Delivery Riders: A Perspective on Safety Attitude and Risk Perception. Transportation Research Part F: Traffic Psychology and Behaviour, 100, 273-288.
https://doi.org/10.1016/j.trf.2023.12.007
[19]  Redmond, E. C., & Griffith, C. J. (2005). Consumer Perceptions of Food Safety Education Sources: Implications for Effective Strategy Development. British Food Journal, 107, 467-483.
https://doi.org/10.1108/00070700510606882
[20]  Saad, A. T. (2021). Factors Affecting Online Food Delivery Service in Bangladesh: An Empirical Study. British Food Journal, 123, 535-550.
https://doi.org/10.1108/bfj-05-2020-0449
[21]  SayedMohammed, S., Nirjhor, N., Abdulaziz, N., Tonny, M. A., & Kharbeche, M. (2025). Analysis of Vehicle Breakdown Conditions of Motorcycle Food Delivery Riders with Demographics and Work Characteristics. Procedia Computer Science, 257, 937-944.
https://doi.org/10.1016/j.procs.2025.03.120
[22]  Shroff, A., Shah, B. J., & Gajjar, H. (2022). Online Food Delivery Research: A Systematic Literature Review. International Journal of Contemporary Hospitality Management, 34, 2852-2883.
https://doi.org/10.1108/ijchm-10-2021-1273
[23]  Uggioni, P. L., & Salay, E. (2014). Sociodemographic and Knowledge Influence on Attitudes towards Food Safety Certification in Restaurants. International Journal of Consumer Studies, 38, 318-325.
https://doi.org/10.1111/ijcs.12101

Full-Text

Contact Us

service@oalib.com

QQ:3279437679

WhatsApp +8615387084133