基于推广运用视角的9S管理模式在中医护理操作技术中的应用价值分析
Application Value Analysis of the 9S Management Model in Traditional Chinese Medicine Nursing Operational Technology from the Perspective of Promotion and Implementation

目的：本研究旨在探讨9S管理模式在中医护理操作技术中的规范化应用价值，以解决当前中医护理实践中存在的专业能力差异、流程标准化不足及环境器材管理缺陷等问题。方法：选取某三级甲等中医医院120名护理人员为研究对象，实验组实施以“整理、整顿、清扫、清洁、素养、安全、节约、速度、服务”为核心的9S管理模式，对照组沿用传统管理方法。采用问卷调查、操作流程实地观察及SPSS数据分析相结合的方法，系统评估两组在操作效率、质量指标及职业素养等方面的差异。结果：研究表明实验组护理操作时间较对照组缩短23.6%，操作规范性评分提升31.5%，失误率由对照组的12.3%降至4.8%。在职业素养维度，实验组团队协作能力与个人专业素养评分分别提高28.7%和19.4%。研究进一步证实，该模式能显著降低环境干扰因素对护理质量的影响，使患者对中医护理服务的满意度从82.4%提升至94.6%。结论：9S管理模式为中医护理操作技术的标准化提供了系统性解决方案，其通过重构工作流程、强化质量管控节点及培养护理人员职业素养，显著提升了中医特色技术的临床应用价值。本研究为中医护理管理模式创新提供了实证依据，对推动中医药特色护理技术的规范化推广具有重要实践意义。
Objective: This study aims to explore the standardized application value of the 9S Management Model in Traditional Chinese Medicine (TCM) nursing operational technology, addressing existing challenges such as disparities in professional competence, insufficient process standardization, and deficiencies in environmental and equipment management within current TCM nursing practices. Methods: A cohort of 120 nursing staff from a Class A Tertiary TCM hospital was selected. The experimental group implemented the 9S Management Model, which emphasizes “Sort, Set in Order, Shine, Standardize, Sustain, Safety, Save, Speed, and Service”, while the control group adhered to conventional management methods. A combined methodology of questionnaire surveys, on-site operational process observations, and SPSS-based data analysis was employed to systematically evaluate differences in operational efficiency, quality indicators, and professional competence between the two groups. Results: The study revealed that the experimental group achieved a 23.6% reduction in nursing operation time compared to the control group, alongside a 31.5% improvement in operational standardization scores. The error rate decreased from 12.3% in the control group to 4.8% in the experimental group. In terms of professional competence, the experimental group demonstrated 28.7% and 19.4% enhancements in team collaboration skills and individual professional competence, respectively. The model significantly mitigated environmental interference factors affecting nursing quality, elevating patient satisfaction with TCM nursing services from 82.4% to 94.6%. Conclusion: The 9S Management Model provides a systematic solution for standardizing TCM nursing operational technology. By restructuring workflows, strengthening quality control checkpoints, and cultivating professional competence among nursing staff, it substantially enhances the clinical application