Language Skills and Secretarial Management in Human Resource Profession and Practice

This study examines the pivotal role of language skills and secretarial management in contemporary human resource (HR) practices, particularly in the context of globalisation and cross-cultural interactions. Through a systematic literature review of peer-reviewed publications from 2019 to 2024, this study explores how these competencies influence organizational communication, efficiency, and strategic alignment. The findings highlight the emergence of multilingual HR professionals as a critical asset, emphasising the integration of language proficiency and secretarial management to enhance HR functions such as talent acquisition, stakeholder engagement, and crisis communication. While technological advancements, such as AI-powered tools, have augmented these competencies, this study underscores the irreplaceable value of human expertise in managing complex cultural and interpersonal dynamics. This study’s reliance on recent literature and English-language publications represents a limitation, suggesting a need for future research to explore the long-term impacts and cross-cultural variations in these competencies. Practical implications include recommendations for organisations to adopt targeted training programs, immersive learning models, and capacity-building initiatives to bridge existing skill gaps. This study contributes to the HR literature by addressing a critical gap, offering actionable insights for practitioners, policymakers, and researchers to leverage language skills and secretarial management as strategic tools in a globalised business environment. These findings provide a foundation for advancing HR practices in multicultural and multilingual contexts, highlighting the necessity of integrating human-centric and technological approaches.