协商治理视角下城市社区矛盾的形成与化解路径——基于广州市C社区的个案研究
Research on the Formation and Resolution Paths of Urban Community Conflicts from the Perspective of Consultative Governance—Based on the Case of Community C in Guangzhou

党的二十大报告指出，要完善社会治理体系，健全共建共治共享的社会治理制度，提升社会治理效能，从国家层面强调了社会治理的重要性。现代城市社区呈现出异质性强、人口流动性大的特征，作为城市社会治理的基本单元，社区是不同的行动者进行角力的场所，居民之间既可能形成共识，也可能产生冲突，如何化解社区矛盾对推动基层治理具有重大意义。既有研究表明，社区矛盾的化解包括诉讼式与非诉讼式，协商式的非诉讼路径更符合日常社区矛盾纠纷。文章以广州市C社区为研究对象，以协商治理为研究视角分析城市社区矛盾的形成原因及其化解路径。研究发现，C社区矛盾的形成原因主要是协商机制功能弱化、主体协商能力不足以及集体理性相对缺失；社区在矛盾化解中存在路径创新，包括构建多元协商空间、培育社区社会资本和凝聚共同体意识。
The report of the 20th National Congress of the Communist Party of China pointed out that it is necessary to improve the social governance system, perfect the social governance system featuring co-construction, co-governance and shared benefits, and enhance the effectiveness of social governance. This highlights the significance of social governance at the national level. Modern urban communities are characterized by strong heterogeneity and high population mobility. As the basic units of urban social governance, communities are arenas where different actors contend. Residents may either reach a consensus or have conflicts. Resolving community conflicts is of great significance in promoting grassroots governance. Existing research indicates that the resolution of community conflicts can be achieved through litigation and non-litigation methods. The non-litigation path of negotiation is more in line with the daily conflicts and disputes in communities. This paper takes C community in Guangzhou as the research object and analyzes the causes of urban community conflicts and their resolution paths from the perspective of negotiation governance. The research finds that the main causes of conflicts in C community are the weakening of the function of the negotiation mechanism, the insufficiency of the negotiation ability of the subjects, and the relative lack of collective rationality. There are path innovations in the resolution of conflicts in the community, including the construction of multi-negotiation spaces, the cultivation of community social capital, and the consolidation of the sense of community.