This study investigates the effects of AI-mediated communication (AMC) on trust-building and negotiation outcomes in professional remote collaboration settings. Through a mixed-methods approach combining experimental design and qualitative analysis (N = 120), we examine how AI intermediaries influence communication dynamics, relationship building, and decision-making processes. Results indicate that while AMC initially creates barriers to trust formation, it ultimately leads to enhanced communication outcomes and stronger professional relationships when implemented with appropriate transparency and support. The study revealed a 31% improvement in cross-cultural understanding and a 24% increase in negotiation satisfaction rates when using AI-mediated channels with proper transparency measures. These findings contribute to the theoretical understanding of technology-mediated communication and practical applications for organizations implementing AI communication tools.
References
[1]
Shannon, C.E. and Weaver, W. (1949) The Mathematical Theory of Communication. University of Illinois Press.
[2]
McLuhan, M. (1964) Understanding Media: The Extensions of Man. McGraw-Hill.
[3]
Sproull, L. and Kiesler, S. (1991) Connections: New Ways of Working in the Networked Organization. MIT Press.
[4]
Fukuyama, F. (1995) Trust: The Social Virtues and the Creation of Prosperity. Free Press.
[5]
Williams, M. and Thompson, R. (2021) Digital Trust: Formation and Maintenance in Virtual Environments. Organization Science, 32, 241-269.
[6]
Singh, A. and Peterson, M. (2024) AI Transparency and Its Impact on User Trust in Professional Settings. MIS Quarterly, 48, 157-178.
[7]
Rodriguez, M., Thompson, K. and Chen, W. (2023) Digital Trust Formation: New Perspectives on Virtual Team Dynamics. Journal of Applied Psychology, 108, 891-909.
[8]
Anderson, M. and Liu, J. (2024) Reconceptualizing Media Richness in AI-Enhanced Communication. Journal of Communication Technology, 15, 178-195.
[9]
Park, S., Kim, J. and Brown, A. (2023) The Dual Effects of AI Intermediaries on Professional Relationships. Organizational Behavior and Human Decision Processes, 175, 104-121.
[10]
Chen, X. and Wong, R. (2023) Cross-Cultural Communication in the Age of AI: A Comprehensive Analysis. International Journal of Communication, 17, 203-224.
[11]
Mitchell, R. (2023) Emotional Intelligence in AI-Mediated Communication Systems. Journal of Business Communication, 60, 78-96.
[12]
Johnson, K., Williams, P. and Chen, R. (2023) Technology Acceptance in AI-Enhanced Communication Systems. MIS Quarterly, 47, 389-412.
[13]
Garcia-Rodriguez, M. and Smith, P. (2024) Privacy and Security in AI-Mediated Communication: Emerging Challenges and Solutions. Information & Management, 61, 103-118.
[14]
Zhang, Y. and Roberts, K. (2024) Cultural Adaptation Challenges in AI-Mediated Communication. Journal of World Business, 59, 101-117.
[15]
Walsh, T. and Kumar, R. (2024) The Role of Artificial Intelligence in Enhancing Cross-Cultural Communication Effectiveness. International Journal of Intercultural Relations, 88, 67-82.
[16]
Martinez, A. and Lee, S. (2022) Cross-Cultural Virtual Negotiations: The Role of Technology in Bridging Differences. International Business Review, 31, 101-119.
[17]
Wilson, J. (2023) AI-Mediated Negotiation Processes in Global Virtual Teams. Journal of International Business Studies, 54, 712-734.
[18]
Daft, R.L. and Lengel, R.H. (1986) Organizational Information Requirements, Media Richness and Structural Design. Management Science, 32, 554-571. https://doi.org/10.1287/mnsc.32.5.554
[19]
Davis, F.D. (1989) Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13, 319-340. https://doi.org/10.2307/249008
[20]
Mayer, R.C. and Davis, J.H. (1999) The Effect of the Performance Appraisal System on Trust for Management: A Field Quasi-Experiment. Journal of Applied Psychology, 84, 123-136. https://doi.org/10.1037/0021-9010.84.1.123
[21]
Creswell, J.W. and Creswell, J.D. (2018) Research Design: Qualitative, Quantitative, and Mixed Methods Approaches. 5th Edition, Sage Publications.
[22]
Thompson, R. and Davis, K. (2020) Measuring Communication Effectiveness in Digital Environments. Communication Research, 47, 615-637.
[23]
Chen, H. and Davis, M. (2022) Virtual Negotiations: Impact of Digital Mediation on Business Outcomes. Journal of Business Research, 135, 45-62.
[24]
Braun, V. and Clarke, V. (2021) Conceptual and Design Thinking for Thematic Analysis. Qualitative Psychology, 8, 41-57.
[25]
Zhang, Y., Wang, L. and Brown, A. (2024) Media Richness Theory in the Age of AI Intermediaries. Academy of Management Journal, 67, 334-356.
[26]
Kumar, R. and Chen, X. (2024) Cultural Dimensions of AI Technology Acceptance. International Journal of Information Management, 65, 102-118.
[27]
Thompson, L., Davis, R. and Wilson, K. (2024). Technology Acceptance Patterns in AI-Mediated Environments. MIS Quarterly, 48, 267-288.
[28]
Park, J. and Kim, S. (2024) Cross-Cultural Patterns in AI-Mediated Communication Adoption. Journal of International Business Studies, 55, 445-463.
[29]
Roberts, K. and Lee, M. (2024) Trust Development Phases in AI-Enhanced Professional Communication. Organization Science, 35, 89-107.
[30]
Wilson, P. and Garcia, M. (2024) The Role of Transparency in AI-Mediated Trust Formation. Journal of Applied Psychology, 109, 556-573.
