数字包容视角下公共服务适老化转型的策略研究
A Strategic Study on the Transformation of Aging-Friendly Public Services under the Perspective of Digital Inclusion

随着我国人口老龄化趋势日趋明显，我国已进入深度老龄化社会。在此背景下，老年群体使用数字化公共服务的体验感和可及性值得关注。现阶段，老年群体在使用数字化公共服务时存在接入困难、接受意愿低、使用复杂度高等问题，这些问题不仅影响了老年群体的生活质量和社会参与，也反映了我国公共服务建设对老年群体的包容程度。因此，本文通过分析数字包容背景下公共服务适老化转型中的经验和做法，识别转型过程中的主要驱动因素和面临的挑战，并提出强化政策法规宣传、优化政务服务界面、构建数字培训体系、扩展参与渠道和促进社会力量参与等多方面的策略，为政策制定者、公共服务提供者以及社会各界提供参考，以期共同推动公共服务适老化转型进程，缩小数字鸿沟，促进社会公正，确保老年人在数字时代中享有更加平等、更加有尊严的生活。
With the increasingly obvious trend of population aging in China, the country has entered a deeply aging society. In this context, the sense of experience and accessibility of the use of digital public services by the elderly groups deserve attention. At this stage, there are problems such as access difficulties, low willingness to accept, and high complexity of use in the use of digital public services by the elderly groups, which not only affect the quality of life and social participation of the elderly groups, but also reflect the degree of inclusion of the elderly groups in China’s public service construction. Therefore, this paper analyses the experiences and practices in the transformation of public services for the elderly in the context of digital inclusion, identifies the main driving factors and challenges in the transformation process, and proposes strategies to strengthen the publicity of policies and regulations, optimize the interface of government services, build a digital training system, expand participation channels, and promote the participation of the social forces, in order to provide a reference for policymakers, public service providers and all sectors of society, so as to jointly promote the transformation process of aging-friendly public services, narrow the digital divide, promote social justice, and ensure that the elderly enjoy a more equal and dignified life in the digital era.