智慧税务背景下“非接触式”办税服务质量提升路径研究
Research on the Path to Improving the Quality of Non-Contact Tax Services under the Background of Smart Taxation

在当今互联网与信息技术快速发展的时代背景下，“非接触式”办税在越来越多方面被普及，作为近年来提高办税效率、推动社会经济稳定发展的重要手段，“非接触式”办税服务的质量要求受到了前所未有的关注和重视。本文以H市为调研地点，聚焦H市“非接触式”办税服务，通过实地考察和问卷调查等方法，从操作流程、咨询辅导和功能配备等角度探究H市“非接触式”办税服务质量的现状，并从调查结果中梳理思路，总结H市“非接触式”办税服务受众群体对其运用的看法，从中归纳以“非接触式”办税服务为受众群体带来的好处与其发展中遇到和存在的问题，针对存在的问题进行分析，并提出具有可行性的完善建议。
In the context of the rapid development of the Internet and information technology, “non-contact” tax service has been popularized in more and more aspects. As an important means to improve tax efficiency and promote the stable development of social economy in recent years, the quality requirements of “non-contact” tax service have received unprecedented attention and attention. This article takes H city as the research location, focusing on the “non-contact” tax service in H city. Through on-site inspections and questionnaire surveys, the current situation of the quality of H city’s “non-contact” tax service is explored from the perspectives of operational processes, consulting and guidance, and functional equipment. Based on the survey results, the ideas are sorted out, and the audience’s views on the application of H city’s “non-contact” tax service are summarized. The benefits brought to the audience by “non-contact” tax service and the problems encountered and existing in its development are summarized. The existing problems are analyzed, and feasible improvement suggestions are proposed.