服务融合视角下“医务社工 + 志愿者”双工联动模式研究
Research on the Dual-Service Linkage Model of “Medical Social Worker + Volunteer” from the Perspective of Service Integration

随着社会进步和医疗改革的不断深化，医疗服务不再局限于传统的诊疗方式，而是更多的向提高医疗服务质量的方向发展。在此背景下，新兴了一种“医务社工 + 志愿者”的双工联动服务模式，旨在提升医疗服务质量和效率从而进一步完善医疗服务过程。因此，本文以L市人民医院为例，运用案例研究法和文献研究法以服务融合视角研究“医务社工 + 志愿者”双工联动模式，并对其现有的运作模式进行分析，最后针对此模式的不足之处提出一些具有建设性的意见。
With the continuous deepening of social progress and medical reform, medical services are no longer limited to traditional diagnosis and treatment methods, but more to improve the quality of medical services. In this context, a new duplex linkage service model of “medical social worker + volunteer” has emerged, aiming to improve the quality and efficiency of medical services and further improve the medical service process. Therefore, taking the People’s Hospital of L City as an example, this paper studies the duplex linkage mode of “medical social worker + volunteer” from the perspective of service integration by case study and literature study, analyzes its existing operation mode, and finally puts forward some constructive suggestions on the shortcomings of this mode.