广东省老年社会工作者情感劳动与职业倦怠关系研究
Research on the Relationship between Emotional Labor and Burnout among Elderly Social Workers in Guangdong Province

目的：探析老年社会工作者情感劳动与职业倦怠的现状及关系。以327名广东老年社会工作者为研究对象，采用情感劳动量表和职业倦怠量表进行施测。发现：广东省老年社会工作者深层扮演使用程度较高，职业倦怠呈现中等偏下水平；职业倦怠与表层扮演呈现正相关(r = 0.158, p < 0.01)，与情感劳动的频率、强度、类型、深层扮演、情感劳动总分呈现显著负相关(均p < 0.01)；随着情感劳动的深层扮演的增加，职业倦怠的程度降低，对职业倦怠负向预测作用更强。结论：情感劳动不仅影响老年社会工作者的职业倦怠，其深层扮演有效缓解职业倦怠。
Objective: To explore the current situation and relationship between emotional labor and burnout among elderly social workers. A total of 327 elderly social workers in Guangdong Province were used to measure the Affective Labor Scale and the Burnout Scale. The results showed that the use of deep role among elderly social workers in Guangdong Province was relatively high, and the level of burnout was lower to middle. Burnout was positively correlated with surface play (r = 0.158, p < 0.01), and negatively correlated with the frequency, intensity, type, deep role, and total score of emotional labor (all p < 0.01). With the increase of the deep role of emotional labor, the degree of burnout decreases, and the negative predictive effect on burnout is stronger. Conclusion: Emotional labor not only affects the burnout of elderly social workers, but also plays a deep role in alleviating burnout.