B端系统下交互设计探究
Exploration of Interaction Design under B-End System

随着信息科技的发展，5G时代的到来，传统产业工作方式正逐步向智能化、便捷化、高效率智能办公模式转变。用户体验中的交互动作在其B端产品中的作用受到越来越多的关注，在完成业务工作的同时，如何通过高效便捷操作，达成用户目标，如何通过交互设计中的语义符号，传达给用户直观有效的功能需求点，是其当前设计的重点。采用文献研究法、用户体验法和产品调研法对B端客户平台中政务类平台和企业类平台进行调研。在B端政务类系统中注重对信息层级、流程节点、交互动作进行研究，而企业类系统仓储模块的则从产品交互层与业务流程层进行研究。所得到的两种行业系统中对于交互动作与控件有着较为一致的统一性缺失，且对于页面的反馈、字符信息层级、状态可见也存在一定问题。该文认为，在保证业务事件目标达成的前提下，保证交互动作与控件的统一、多元化的交互方式、界面信息呈现一定条理，是未来B端客户平台交互动作的未来趋势。
With the development of information technology and the advent of the 5G era, the working mode of traditional industries is gradually changing to an intelligent, convenient and efficient intelligent office mode. The role of interactive actions in user experience in its B-end products has received more and more attention, and how to achieve user goals through efficient and convenient operations while completing business work, and how to convey intuitive and effective functional requirements to users through semantic symbols in interactive design are the focus of its current design. The literature research method, user experience method and product research method were used to investigate the government affairs platform and enterprise platform in the B-end customer platform. In the B-end government affairs system, the information level, process nodes, and interactive actions are studied, while the warehousing module of the enterprise system is studied from the product interaction layer and the business process layer. The unity of the interaction actions and controls in the two industry systems is relatively consistent, and there are also some problems in the feedback, character information level and status visibility of the page. This paper argues that on the premise of ensuring the achievement of business event goals, ensuring the unity of interactive actions and controls, diversified interaction methods, and a certain degree of interface information presentation are the future trends of B-end customer platform interaction actions in the future.