新时代大型活动中大学生志愿者自我效能感研究——以杭州亚运会为例
A Study on the Self-Efficacy of College Student Volunteers in Large Scale Activities in the New Era—Taking the Hangzhou Asian Games as an Example

大学生志愿者是当代大型活动志愿服务的重要力量，对活动的成功起到了关键作用。然而，在大型活动中，往往更关注服务对象的满意度，而作为服务提供者的大学生志愿者的心理变化和行为往往被忽视。本文以杭州亚运会为例，深入调查了参与志愿服务的大学生志愿者，从他们的服务能力和行为两个方面，分析了他们在新时代大型活动中的自我效能感。基于班杜拉指出的影响大学生志愿者的四个因素，我们进行了详细的讨论。最后，我们提出了增强大学生志愿者自我效能感的有效方法，旨在推动他们不断提升服务知识和技能，同时也为未来的大型活动志愿服务提供有益的经验。
College student volunteers are an important force in contemporary large-scale volunteer services, playing a crucial role in the success of activities. However, in large-scale events, more attention is often paid to the satisfaction of service recipients, while the psychological changes and behaviors of college student volunteers as service providers are often overlooked. This article takes the Hangzhou Asian Games as an example to conduct an in-depth investigation of college student volunteers participating in volunteer services. From two aspects of their service ability and behavior, it analyzes their self-efficacy in large-scale activities in the new era. Based on the four factors that Bandura pointed out that affect college student volunteers, we have conducted a detailed discussion. Finally, we propose effective methods to enhance the self-efficacy of college student volunteers, aiming to promote their continuous improvement of service knowledge and skills, while also providing useful experience for future large-scale volunteer services.