全部 标题 作者
关键词 摘要

OALib Journal期刊
ISSN: 2333-9721
费用:99美元

查看量下载量

相关文章

更多...

The Impact of Social Media Marketing on Consumer Behavior: A Study of the Fashion Retail Industry

DOI: 10.4236/ojbm.2024.123090, PP. 1666-1699

Keywords: Social Media Marketing, Consumer Behavior, Fashion Retail, Engagement, Digital Era, Case Study

Full-Text   Cite this paper   Add to My Lib

Abstract:

It is essential to conduct research in the field of “The Impact of Social Media Marketing on Consumer Behavior,” particularly in the fast-paced and competitive environment of the Fashion Retail Industry. The conclusions of this study carry significant significance for the fashion industry in this digital era, when a growing proportion of customer contacts take place online. The research gives insights into effective techniques for grabbing the engagement and attention of consumers, which enables fashion firms to customize the content of their marketing to resonate with their respective target audiences. The research highlights the intertwined nature of consumer decision-making in relation to involvement on social media platforms, advertising, and the impact of influential individuals. In the case studies of FashionVibe, TrendStyle, StyleSense, and GlamourLook, the importance of authenticity, platform-specific strategies, influencer collaborations, and personalized storytelling was highlighted.

References

[1]  Abraham, J. S. E., Floreto, S. J. L., Pagkalinawan, M. I. B., & Etrata, A. E. (2022). Consumer Perception on Influencer Marketing Efforts of Brands in the Beauty and Cosmetics Industry. International Journal of Social and Management Studies, 3, 105-118.
[2]  Alotaibi, T. S., Alkhathlan, A. A., & Alzeer, S. S. (2019). Instagram Shopping in Saudi Arabia: What Influences Consumer Trust and Purchase Decisions? International Journal of Advanced Computer Science and Applications, 10.
https://doi.org/10.14569/IJACSA.2019.0101181
[3]  Appel, G., Grewal, L., Hadi, R., & Stephen, A. T. (2020). The Future of Social Media in Marketing. Journal of the Academy of Marketing science, 48, 79-95.
https://doi.org/10.1007/s11747-019-00695-1
[4]  Argan, M., Argan, M. T., & Gamze, İ. (2018). I Wish I Were! Anatomy of a Fomsumer. Journal of Internet Applications and Management, 9, 43-57.
https://doi.org/10.34231/iuyd.407055
[5]  Bag, S., Srivastava, G., Bashir, M. M. A., Kumari, S., Giannakis, M., & Chowdhury, A. H. (2022). Journey of Customers in This Digital Era: Understanding the Role of Artificial Intelligence Technologies in User Engagement and Conversion. Benchmarking: An International Journal, 29, 2074-2098.
https://doi.org/10.1108/BIJ-07-2021-0415
[6]  Bilgin, Y. (2018). The Effect of Social Media Marketing Activities on Brand Awareness, Brand Image and Brand Loyalty. Business & Management Studies: An International Journal, 6, 128-148.
https://doi.org/10.15295/bmij.v6i1.229
[7]  Boissevain, J., & Grotenbreg, H. (2022). Culture, Structure, and Ethnic Enterprise: The Surinamese of Amsterdam. In M. Cross, & H. Entzinger (Eds.), Lost Illusions (pp. 221-249). Routledge.
https://doi.org/10.4324/9781003330363-13
[8]  Bowman, J. M. (2021). Digital Marketing and the Culture Industry: The Ethics of Big Data. University of Arkansas.
[9]  Cagé, J., Hervé, N., & Mazoyer, B. (2022). Social Media and Newsroom Production Decisions.
https://sciencespo.hal.science/hal-03811318
[10]  Castillo-Abdul, B., Bonilla-del-Río, M., & Núñez-Barriopedro, E. (2021). Influence and Relationship between Branded Content and the Social Media Consumer Interactions of the Luxury Fashion Brand Manolo Blahnik. Publications, 9, Article 10.
https://doi.org/10.3390/publications9010010
[11]  Chaffey, D., & Smith, P. R. (2022). Digital Marketing Excellence: Planning, Optimizing and Integrating Online Marketing. Taylor & Francis.
https://doi.org/10.4324/9781003009498
[12]  Childers, C., & Boatwright, B. (2021). Do Digital Natives Recognize Digital Influence? Generational Differences and Understanding of Social Media Influencers. Journal of Current Issues & Research in Advertising, 42, 425-442.
https://doi.org/10.1080/10641734.2020.1830893
[13]  Confos, N., & Davis, T. (2016). Young Consumer-Brand Relationship Building Potential Using Digital Marketing. European Journal of Marketing, 50, 1993-2017.
https://doi.org/10.1108/EJM-07-2015-0430
[14]  Dandis, A. O., & Al Haj Eid, M. B. (2022). Customer Lifetime Value: Investigating the Factors Affecting Attitudinal and Behavioural Brand Loyalty. The TQM Journal, 34, 476-493.
https://doi.org/10.1108/TQM-12-2020-0311
[15]  Desai, A. (2022). Geographies of Racial Capitalism: The 2021 July Riots in South Africa. Ethnic and Racial Studies, 46, 3542-3561.
https://doi.org/10.1080/01419870.2022.2131452
[16]  Dwivedi, Y. K., Ismagilova, E., Hughes, D. L., Carlson, J., Filieri, R., Jacobson, J., Krishen, A. S. et al. (2021). Setting the Future of Digital and Social Media Marketing Research: Perspectives and Research Propositions. International Journal of Information Management, 59, Article ID: 102168.
https://doi.org/10.1016/j.ijinfomgt.2020.102168
[17]  Fuaddah, Z., Nurhaeni, I. D. A., & Rahmanto, A. (2022). Digital Marketing Strategy for Campaigning@ Kedasbeutypusat Social Media Accounts on TikTok Application. In 3rd International Media Conference 2021 (IMC 2021) (pp. 19-30). Atlantis Press.
https://doi.org/10.2991/assehr.k.220705.002
[18]  Hanaysha, J. R. (2022). Impact of Social Media Marketing Features on Consumer’s Purchase Decision in the Fast-Food Industry: Brand Trust as a Mediator. International Journal of Information Management Data Insights, 2, Article ID: 100102.
https://doi.org/10.1016/j.jjimei.2022.100102
[19]  Hancock, J. H. (2022). Fashion Brand Stories. Bloomsbury Publishing.
https://doi.org/10.5040/9781350135581
[20]  Hanks, L., Line, N., Dogru, T., & Lu, L. (2022). Saving Local Restaurants: The Impact of Altruism, self-Enhancement, and Affiliation on Restaurant Customers’ EWOM Behavior. Journal of Hospitality & Tourism Research, 48, 301-326.
https://doi.org/10.1177/10963480221092704
[21]  Haudi, H., Handayani, W., Musnaini, M., Suyoto, Y., Prasetio, T., Pitaloka, E., Cahyon, Y. et al. (2022). The Effect of Social Media Marketing on Brand Trust, Brand Equity and Brand Loyalty. International Journal of Data and Network Science, 6, 961-972.
https://doi.org/10.5267/j.ijdns.2022.1.015
[22]  Hayes, J. L., Brinson, N. H., Bott, G. J., & Moeller, C. M. (2021). The Influence of Consumer-Brand Relationship on the Personalized Advertising Privacy Calculus in Social Media. Journal of Interactive Marketing, 55, 16-30.
https://doi.org/10.1016/j.intmar.2021.01.001
[23]  Hinwood, K. (2022). Storytelling and Ethics: Understanding Ethical Storytelling for the Purpose of Business Education. In P. Powell, & B. Shankar Nayak (Eds.), Creative Business Education: Exploring the Contours of Pedagogical Praxis (pp. 71-86). Springer.
https://doi.org/10.1007/978-3-031-10928-7_5
[24]  Hollebeek, L. D., & Macky, K. (2019). Digital Content Marketing’s Role in Fostering Consumer Engagement, Trust, and Value: Framework, Fundamental Propositions, and Implications. Journal of interactive marketing, 45, 27-41.
https://doi.org/10.1016/j.intmar.2018.07.003
[25]  Hudders, L., & De Jans, S. (2022). Gender Effects in Influencer Marketing: An Experimental Study on the Efficacy of Endorsements by Same-vs. Other-Gender Social Media Influencers on Instagram. International Journal of Advertising, 41, 128-149.
https://doi.org/10.1080/02650487.2021.1997455
[26]  Hudson, S., Roth, M. S., Madden, T. J., & Hudson, R. (2015). The Effects of Social Media on Emotions, Brand Relationship Quality, and Word of Mouth: An Empirical Study of Music Festival Attendees. Tourism Management, 47, 68-76.
https://doi.org/10.1016/j.tourman.2014.09.001
[27]  Hund, E. (2023). The Influencer Industry: The Quest for Authenticity on Social Media. Princeton University Press.
https://doi.org/10.1353/book.110091
[28]  Infante, A., & Mardikaningsih, R. (2022). The Potential of Social Media as a Means of Online Business Promotion. Journal of Social Science Studies (JOS3), 2, 45-49.
https://doi.org/10.56348/jos3.v2i2.26
[29]  Jacobson, J., & Harrison, B. (2022). Sustainable Fashion Social Media Influencers and Content Creation Calibration. International Journal of Advertising, 41, 150-177.
https://doi.org/10.1080/02650487.2021.2000125
[30]  Jang, Y. J., & Kim, E. (2022). How Self-Identity and Social Identity Grow Environmentally Sustainable Restaurants’ Brand Communities via Social Rewards. Journal of Hospitality & Tourism Research, 48, 516-532.
https://doi.org/10.1177/10963480221140019
[31]  Joglekar, Y., Purdy, D., Brock, S., Tandon, A., & Dong, A. (2022). Developing Digital Communication Competency in the Business Classroom. Business and Professional Communication Quarterly, 85, 141-168.
https://doi.org/10.1177/23294906221089887
[32]  Kang, E. Y., & Sung, Y. H. (2022). Luxury and Sustainability: The Role of Message Appeals and Objectivity on Luxury Brands’ Green Corporate Social Responsibility. Journal of Marketing Communications, 28, 291-312.
https://doi.org/10.1080/13527266.2021.1874482
[33]  Kohli, A. K. (2017). Market Orientation in a Digital World. Global Business Review, 18, S203-S205.
https://doi.org/10.1177/0972150917700769
[34]  Kotler, P., Kartajaya, H., & Setiawan, I. (2021). Marketing 5.0: Technology for Humanity. John Wiley & Sons.
[35]  Kozinets, R. V., Gretzel, U., & Gambetti, R. (2023). Influencers and Creators: Business, Culture and Practice. SAGE.
[36]  Krzyżowski, F., & Strzelecki, A. (2023). Creating a Fan Bond with a Football Club on Social Media: A Case of Polish Fans. Soccer & Society, 24, 668-681.
https://doi.org/10.1080/14660970.2022.2095619
[37]  Kumar, A., Bezawada, R., Rishika, R., Janakiraman, R., & Kannan, P. (2016). From Social to Sale: The Effects of Firm-Generated Content in Social Media on Customer Behavior. Journal of Marketing, 80, 7-25.
https://doi.org/10.1509/jm.14.0249
[38]  Kumar, D. (2023). Building Brands Digitally: How Brands Create the Luxury Experience Using O2O. In Marketing and Advertising in the Online-to-Offline (O2O) World (pp. 206-222). IGI Global.
https://doi.org/10.4018/978-1-6684-5844-0.ch010
[39]  Kurdi, B., Alshurideh, M., Akour, I., Tariq, E., AlHamad, A., & Alzoubi, H. (2022). The Effect of Social Media Influencers’ Characteristics on Consumer Intention and Attitude toward Keto Products Purchase Intention. International Journal of Data and Network Science, 6, 1135-1146.
https://doi.org/10.5267/j.ijdns.2022.7.006
[40]  Li, F., Larimo, J., & Leonidou, L. C. (2021). Social Media Marketing Strategy: Definition, Conceptualization, Taxonomy, Validation, and Future Agenda. Journal of the Academy of Marketing science, 49, 51-70.
https://doi.org/10.1007/s11747-020-00733-3
[41]  Li, M. W., Teng, H. Y., & Chen, C. Y. (2020). Unlocking the Customer Engagement-Brand Loyalty Relationship in Tourism Social Media: The Roles of Brand Attachment and Customer Trust. Journal of Hospitality and Tourism Management, 44, 184-192.
https://doi.org/10.1016/j.jhtm.2020.06.015
[42]  Li, X., Xiong, H., Li, X., Wu, X., Zhang, X., Liu, J., Dou, D. et al. (2022). Interpretable Deep Learning: Interpretation, Interpretability, Trustworthiness, and Beyond. Knowledge and Information Systems, 64, 3197-3234.
https://doi.org/10.1007/s10115-022-01756-8
[43]  Llopis-Amorós, M. P., Gil-Saura, I., Ruiz-Molina, M. E., & Fuentes-Blasco, M. (2019). Social Media Communications and Festival Brand Equity: Millennials vs Centennials. Journal of Hospitality and Tourism Management, 40, 134-144.
https://doi.org/10.1016/j.jhtm.2019.08.002
[44]  Masuda, H., Han, S. H., & Lee, J. (2022). Impacts of Influencer Attributes on Purchase Intentions in Social Media Influencer Marketing: Mediating Roles of Characterizations. Technological Forecasting and Social Change, 174, Article ID: 121246.
https://doi.org/10.1016/j.techfore.2021.121246
[45]  Matarazzo, M., Penco, L., Profumo, G., & Quaglia, R. (2021). Digital Transformation and Customer Value Creation in Made in Italy SMEs: A Dynamic Capabilities Perspective. Journal of Business Research, 123, 642-656.
https://doi.org/10.1016/j.jbusres.2020.10.033
[46]  Moriuchi, E. (2019). Social Media Marketing: Strategies in Utilizing Consumer-Generated Content. Business Expert Press.
[47]  Nadzri, W. N. M., Hashim, A. J. C., Majid, M., Jalil, N. A. A., Alzoubi, H. M., & Alshurideh, M. T. (2023). Share Your Beautiful Journey: Investigating User Generated Content (UGC) and Webrooming among Malaysian Online Shoppers. In M. Alshurideh, B. H. Al Kurdi, R. Masa’deh, H. M. Alzoubi, & S. Salloum (Eds.), The Effect of Information Technology on Business and Marketing Intelligence Systems (pp. 2265-2285). Springer.
https://doi.org/10.1007/978-3-031-12382-5_124
[48]  Nash, J. (2019). Exploring How Social Media Platforms Influence Fashion Consumer Decisions in the UK Retail Sector. Journal of Fashion Marketing and Management: An International Journal, 23, 82-103.
https://doi.org/10.1108/JFMM-01-2018-0012
[49]  Pandey, S., & Chawla, D. (2018). Online Customer Experience (OCE) in Clothing E-Retail: Exploring OCE Dimensions and Their Impact on Satisfaction and Loyalty—Does Gender Matter? International Journal of Retail & Distribution Management, 46, 323-346.
https://doi.org/10.1108/IJRDM-01-2017-0005
[50]  Peña-García, N., Losada-Otálora, M., & Juliao-Rossi, J. (2022). What Type of Client Do You Need? The Brand Value Co-Creation in the Banking Sector. Frontiers in Psychology, 13, Article 988985.
https://doi.org/10.3389/fpsyg.2022.988985
[51]  Quach, T. N., Jebarajakirthy, C., & Thaichon, P. (2016). The Effects of Service Quality on Internet Service Provider Customers’ Behaviour: A Mixed Methods Study. Asia Pacific Journal of Marketing and Logistics, 28, 435-463.
https://doi.org/10.1108/APJML-03-2015-0039
[52]  Rathore, B. (2018). The Fashion Paradox: Deciphering the Relationship between Consumer Behaviour and Evolving Marketing Trends. Eduzone: International Peer Reviewed/Refereed Multidisciplinary Journal, 7, 61-71.
https://doi.org/10.56614/eiprmj.v7i2y18.343
[53]  Ray, S., & Nayak, L. (2023). Marketing Sustainable Fashion: Trends and Future Directions. Sustainability, 15, Article 6202.
https://doi.org/10.3390/su15076202
[54]  Santiago, J. K., & Castelo, I. M. (2020). Digital Influencers: An Exploratory Study of Influencer Marketing Campaign Process on Instagram. Online Journal of Applied Knowledge Management (OJAKM), 8, 31-52.
https://doi.org/10.36965/OJAKM.2020.8(2)31-52
[55]  Santos, Z. R., Cheung, C. M., Coelho, P. S., & Rita, P. (2022). Consumer Engagement in Social Media Brand Communities: A Literature Review. International Journal of Information Management, 63, Article ID: 102457.
https://doi.org/10.1016/j.ijinfomgt.2021.102457
[56]  Schöps, J. D., Reinhardt, C., & Hemetsberger, A. (2022). Sticky Market Webs of Connection-Human and Nonhuman Market Co-Codification Dynamics across Social Media. European Journal of Marketing, 56, 78-104.
[57]  Scott, D. M. (2022). The New Rules of Marketing and PR: How to Use Content Marketing, Podcasting, Social Media, AI, Live Video, and Newsjacking to Reach Buyers Directly. John Wiley & Sons.
[58]  Scuotto, V., Del Giudice, M., & Obi Omeihe, K. (2017). SMEs and Mass Collaborative Knowledge Management: Toward Understanding the Role of Social Media Networks. Information Systems Management, 34, 280-290.
https://doi.org/10.1080/10580530.2017.1330006
[59]  Sokolova, K., & Kefi, H. (2020). Instagram and YouTube Bloggers Promote It, Why Should I Buy? How Credibility and Parasocial Interaction Influence Purchase Intentions. Journal of Retailing and Consumer Services, 53, Article ID: 101742.
https://doi.org/10.1016/j.jretconser.2019.01.011
[60]  Sudha, M., & Sheena, K. (2017). Impact of Influencers in Consumer Decision Process: The Fashion Industry. SCMS Journal of Indian Management, 14, 14-30.
[61]  Swaminathan, V., Sorescu, A., Steenkamp, J. B. E., O’Guinn, T. C. G., & Schmitt, B. (2020). Branding in a Hyperconnected World: Refocusing Theories and Rethinking Boundaries. Journal of Marketing, 84, 24-46.
https://doi.org/10.1177/0022242919899905
[62]  Tafesse, W., & Wien, A. (2017). A Framework for Categorizing Social Media Posts. Cogent Business & Management, 4, Article ID: 1284390.
https://doi.org/10.1080/23311975.2017.1284390
[63]  Tran, K., Nguyen, T., Tran, Y., Nguyen, A., Luu, K., & Nguyen, Y. (2022). Eco-Friendly Fashion among Generation Z: Mixed-Methods Study on Price Value Image, Customer Fulfillment, and Pro-Environmental Behavior. PLOS ONE, 17, e0272789.
https://doi.org/10.1371/journal.pone.0272789
[64]  Urdea, A. M., & Constantin, C. P. (2021). Experts’ Perspective on the Development of Experiential Marketing Strategy: Implementation Steps, Benefits, and Challenges. Journal of Risk and Financial Management, 14, Article 502.
https://doi.org/10.3390/jrfm14100502
[65]  Valente, I., & Nogueira, M. (2023). Study of the Online Fashion Consumer Shopping Journey and the Effects of Digital Communication Media: Case Study MO Online. In J. L. Reis, M. K. Peter, J. A. Varela González, & Z. Bogdanović (eds.), Marketing and Smart Technologies (pp. 719-738). Springer.
https://doi.org/10.1007/978-981-19-9099-1_50
[66]  von Pezold, J., & Tse, T. (2023). Luxury Consumption and the Temporal-Spatial Subjectivity of Hong Kong Men. Consumption Markets & Culture, 26, 117-138.
https://doi.org/10.1080/10253866.2022.2120868
[67]  Wibowo, A., Chen, S. C., Wiangin, U., Ma, Y., & Ruangkanjanases, A. (2020). Customer Behavior as an Outcome of Social Media Marketing: The Role of Social Media Marketing Activity and Customer Experience. Sustainability, 13, Article 189.
https://doi.org/10.3390/su13010189
[68]  Wiggins, C. D. (2022). Online Customer Engagement: A Practical Exploration of Antecedents and Metrics for New Content Marketers. SN Business & Economics, 2, Article No. 18.
https://doi.org/10.1007/s43546-021-00186-y
[69]  Xue, Z., Li, Q., & Zeng, X. (2023). Social Media User Behavior Analysis Applied to the Fashion and Apparel Industry in the Big Data Era. Journal of Retailing and Consumer Services, 72, Article ID: 103299.
https://doi.org/10.1016/j.jretconser.2023.103299
[70]  Yeo, S. F., Tan, C. L., Kumar, A., Tan, K. H., & Wong, J. K. (2022). Investigating the Impact of AI-Powered Technologies on Instagrammers’ Purchase Decisions in Digitalization Era—A Study of the Fashion and Apparel Industry. Technological Forecasting and Social Change, 177, Article ID: 121551.
https://doi.org/10.1016/j.techfore.2022.121551
[71]  Youn, S. Y., & Cho, E. (2022). CSR ads Matter to Luxury Fashion Brands: A Construal Level Approach to Understand Gen Z consumers’ eWOM on Social Media. Journal of Fashion Marketing and Management: An International Journal, 26, 516-533.
https://doi.org/10.1108/JFMM-12-2020-0269
[72]  Youn, S., & Kim, S. (2019). Newsfeed Native Advertising on Facebook: Young Millennials’ Knowledge, Pet Peeves, Reactance and ad Avoidance. International Journal of Advertising, 38, 651-683.
https://doi.org/10.1080/02650487.2019.1575109
[73]  Yuan, C. L., Moon, H., Kim, K. H., & Wang, S. (2021). The Influence of Parasocial Relationship in Fashion Web on Customer Equity. Journal of Business Research, 130, 610-617.
https://doi.org/10.1016/j.jbusres.2019.08.039

Full-Text

Contact Us

service@oalib.com

QQ:3279437679

WhatsApp +8615387084133