整体性治理视角下S市政务服务中心运行困境研究
Research on the Operation Dilemma of S City Government Service Center from the Perspective of Holistic Governance

随着我国行政管理体制改革和服务型政府建设的推进，政务服务中心应运而生。经过近二十年的发展，S市政务服务中心在行政流程精简和“一站式”服务等方面取得了显著成效，流程精简后的事项平均办理时限减少80.1%。但在运行中依然面临着各级发展不均、信息共享不充分、人员服务水平不一致等问题，进一步发展受到阻碍。而整体性治理强调的协调、整合等理念与政务服务中心具有较强的契合性，可为政务服务中心的发展提供重要的指导。因此，本文从整体性治理视角出发，对S市政务服务中心运行困境展开研究，针对其存在的问题提出应对策略，以期为S市乃至我国政务服务中心的发展提供借鉴，从而不断推进政府的建设。
Along with the reform of the administrative management system and the promotion of the ser-vice-oriented government construction, the government service center came into being. After nearly two decades of development, the Government Service Center of S City has achieved remarkable results in streamlining administrative processes and “one-stop” services, and the average time limit for handling matters after streamlining procedures has been reduced by 80.1%. However, in the operation, it still faces problems such as uneven development at all levels, inadequate information sharing, and different levels of personnel service, and further development is hindered. The concept of coordination and integration emphasized by holistic governance has strong compatibility with the government service center, which can provide important guidance for the development of the government service center. Therefore, from the perspective of overall governance, this paper studies the operation difficulties of the government service center in S City and puts forward countermeasures for its existing problems, in order to provide reference for the development of the government service center in S City and even in our country, so as to continuously promote the construction of the government.